Penmate Inmate Support Guides
solano-visiting-contact-vsa

Who to call at California State Prison, Solano for visiting problems and VSA help

Stuck on visit scheduling, having VSA trouble, or need to report a visiting room issue? Calling the right extension at CSP Solano can save you a lot of frustration.

• 2 min read • cdcr.ca.gov
Who to call at California State Prison, Solano for visiting problems and VSA help

For California State Prison, Solano, the main phone number is (707) 451-0182. If your issue is specifically about visiting - like scheduling trouble or a visiting-room problem - ask for the Visiting Sergeant/Lieutenant at extension 5708.

Complaints about visiting staff: If your complaint is about a Correctional Officer who works in visiting, direct it to the Visiting Sergeant or Lieutenant.

The Visiting Sergeant or Lieutenant handles more than in-person visiting concerns - they're also your go-to for VSA technical help. Running into errors? Can't complete a request? Something not working right? Call the Visiting Sergeant/Lieutenant line. It's the most direct route to VSA support at CSP Solano.

Not sure who you need? Call the main facility line at (707) 451-0182 and they'll route you. But if your question is clearly about visiting or VSA, skip the transfer - dial the same number and enter extension 5708 to reach the Visiting Sergeant/Lieutenant directly.

Who to call at California State Prison, Solano for visiting problems and VSA help

If-vsa-not-resolved

  • ✓ Call the Visiting Sergeant/Lieutenant again and ask for VSA technical assistance; be ready to clearly describe what you tried and what happened.
  • ✓ If your issue involves what occurred during visiting (including a concern about a visiting Correctional Officer), ask to speak with the Visiting Sergeant or Lieutenant about the complaint.
  • ✓ Have these basics ready so staff can quickly look into it: your name, the incarcerated person’s name and CDCR number, the date/time you tried to schedule or visit, and any VSA error message wording (or a brief description of what the screen showed).
  • ✓ Write down the date and time you called and what you were told, so you can reference it on a follow-up call.

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