How to Set Up and Join a Virtual Visit with Someone at Camille Graham

To request a virtual visit with someone at Camille Graham, you must already be on that person's approved visitation list. Before you do anything else, make sure the name on your GTL account matches your name on the approved visitation list exactly. The system is strict - nicknames won't work. Double-check this upfront so your request doesn't get stuck later.

Everyone who wants to participate in a virtual visit needs their own GTL account - even if you'll be sitting together during the call. Two people joining? That means two separate accounts. Register and sign in at scdoc.gtlvisitme.com/app. You'll use the same portal to schedule visits and manage upcoming ones.

Virtual visits must be scheduled at least three days in advance, but no more than seven days out. If you try to book outside that window, you'll need to pick a different date.

Virtual visits work on a computer, tablet, or Android phone. iPhones aren't compatible right now. If your household mostly uses Apple devices, line up a compatible option before visit day - you don't want to scramble at the last minute.

For technical problems - can't connect, audio or video issues, trouble launching the visit - contact GTL Visitor Support at 1-855-208-7349. They handle all GTL virtual visitation tech issues.

• ✓ Email the SCDC Visitation office at visitation@doc.sc.gov for questions or application assistance.
• ✓ Call the Visitation Inquiry Line at (803) 896-1838 and press 1 for questions about the virtual visitation application process or to leave a message.

Review the virtual visitation rules before your visit. You don't want to be caught off guard by limits on who can participate, where you need to be located, or what's allowed on camera. One thing that trips people up: your GTL account name must match the approved visitation list exactly. No nicknames.

Final Checklist

• ✓ Confirm you’re creating your GTL account at scdoc.gtlvisitme.com/app.
• ✓ Make sure each participant has their own GTL account (even if you’re visiting together).
• ✓ Schedule your visit at least 3 days ahead, but no more than 7 days ahead.
• ✓ Use a compatible device (computer, tablet, or Android phone); don’t use an iPhone.
• ✓ Be at your device and ready 15 minutes before the start time.