Who to Call When You Have Questions About Visiting Camille Graham

For general visitation questions - especially getting approved or fixing an application - start with the South Carolina DOC Visitation office. Email them at visitation@doc.sc.gov. Prefer to talk to someone? Call the Visitation Inquiry Line at 803-896-1838 and press 1 for application questions or to leave a message. If you're requesting a callback, make sure your voicemail is set up and has space - otherwise they won't be able to reach you.

• ✓ Call 803-896-1838 and press 1 for application-process questions or to leave a message
• ✓ Leave your name and a good contact number if you need a callback
• ✓ Make sure your voicemail box is set up and not full before you call

Technical problems - trouble connecting, audio or video glitches, anything that seems like a system issue - go to GTL Visitor Support at 1-855-208-7349.

For inmate phone-call issues, the right number depends on what you need. Want to block your number from receiving inmate calls - or find out why it's already blocked? Call 1-866-230-7761. Setting up a PrePay account for discounted inmate calls? That's 1-800-483-8314.

1. Pick the right line - Call 1-866-230-7761 for blocking questions, or 1-800-483-8314 for PrePay account setup.
2. Have your details ready - Keep your phone number handy, and be ready to share identifying details about the person you’re trying to communicate with if asked.
3. Follow the prompts and write down outcomes - Note any confirmation details you’re given so you don’t have to start over if you need to call back.

A little prep goes a long way. When you contact the Visitation office (visitation@doc.sc.gov or 803-896-1838, press 1), know what you're asking for - new application, approval status, or a correction - and have a working callback number ready. Same goes for virtual visit issues: calling GTL Visitor Support at 1-855-208-7349 is faster when you can describe exactly what's happening on your screen. Leaving a voicemail? Keep it short: your name, who you're trying to visit, what you need, and the best number to reach you. And double-check that your voicemail is actually set up and not full before requesting a callback.

• ✓ Camille Graham’s full name and inmate ID number (if you have it)
• ✓ Your full name and relationship to her
• ✓ Your best callback number (and confirm your voicemail is set up and not full)
• ✓ A one-sentence summary of what you need help with (application question, virtual-visit tech issue, phone blocking, or PrePay)
• ✓ Any error message details (for virtual visit problems)
• ✓ The phone number you’re calling from/trying to receive calls on (for blocking or PrePay help)