How Canyon County's Video Visits Work (60 free minutes/week + $0.20/minute paid visits)

Canyon County Jail uses a video-only visitation system through CTel. There are no in-person contact visits. Your main prep work is picking a time slot and understanding how the minutes and fees break down.

There's no cap on how many video visits an inmate can have. The real limit is the weekly free minutes and whether you're willing to pay for extra time beyond that.

Each inmate gets 60 minutes of free CTel video visits per week. Those minutes don't roll over, so any unused time resets at the start of the next week.

Once the 60 free minutes are used up, additional remote video visiting time costs $0.20 per minute. If you're planning multiple short visits, keep track of the week's total so you're not caught off guard when a later visit starts billing.

All video visits need to be scheduled at least two hours in advance. Trying to visit same-day? Build that two-hour buffer into your plan so you don't end up staring at time slots you can't actually book.

• ✓ Schedule the visit at least two hours ahead of the start time.
• ✓ If you are coordinating with family in a different area, confirm everyone is using the same time zone before you book.
• ✓ If you think you will go beyond the free weekly minutes, add funds ahead of time so your visit is not interrupted.

Video visits are available seven days a week across three daily windows: 8:00 a.m. to 10:30 a.m., 12:00 p.m. to 4:30 p.m., and 7:00 p.m. to 11:00 p.m. Pick a slot inside one of these windows, and remember to leave yourself room for that two-hour advance booking requirement.

To schedule a video visit or add money for visits and phone calls, Canyon County directs visitors to InmateSales.com. This is the go-to option if you're handling everything remotely.

Prefer an in-person option? There's a CTel kiosk in the jail lobby where you can start a video visit or add funds to an inmate's account.

• ✓ Add funds and schedule online using InmateSales.com.
• ✓ Schedule and fund in person using the CTel kiosk in the jail lobby.
• ✓ Check your balance before the visit if you expect to go past the free minutes.

Quick Tips

• ✓ Treat the 60 free minutes as a weekly budget. Plan the visits you care most about first.
• ✓ Remember the rate after the free minutes are used: $0.20 per minute.
• ✓ Book early. Every visit must be scheduled at least two hours ahead.
• ✓ Use InmateSales.com if you are scheduling and funding remotely.
• ✓ If you are using the lobby option, the CTel kiosk can be used to schedule and to add funds.
• ✓ Pick a start time inside the daily windows (8:00 a.m. to 10:30 a.m., 12:00 p.m. to 4:30 p.m., and 7:00 p.m. to 11:00 p.m.).