How Canyon County Jail's New Electronic Mail System Works (Effective Jan 29, 2024)

Starting January 29, 2024, Canyon County Detention Center scans all incoming inmate mail and delivers it electronically. The original paper letter never reaches the inmate.

All inmate mail must go to one of two approved addresses. After March 29, 2024, mail sent anywhere else gets rejected. Double-check the address before you drop it in the mailbox.

For standard friends-and-family mail (non-legal), use the PO Box address. Format it like this so the jail can match your letter to the right person: [Inmate Full Name - Inmate ID], Canyon County Jail, PO Box 76550, Highland Heights, KY 41076.

You can also use the jail's street address: [Inmate Full Name - Inmate ID], Canyon County Jail, 219 N. 12th Ave., Caldwell, ID 83605.

A few basics will get your mail accepted for scanning. The envelope needs the inmate's full name and inmate ID in the address, plus a return address. Missing either one? Your mail won't be processed.

Keep your contents scanner-friendly. Mail must be no larger than 8.5 x 11 inches (letter size), no thicker than light card stock, and able to feed through a sheet-fed scanner. If it can't run through that scanner, it won't make it through the system.

After your mail is scanned and delivered electronically, the jail destroys the original. Don't expect the inmate to receive or keep the paper version.

Quick Checklist

• ✓ Send mail to one of the two approved addresses (PO Box in Highland Heights, KY, or 219 N. 12th Ave. in Caldwell, ID)
• ✓ Put the inmate’s full name and inmate ID in the address
• ✓ Include your return address on the envelope
• ✓ Use letter-size paper only (8.5 x 11 inches)
• ✓ Keep it no thicker than light card stock
• ✓ Make sure everything can feed through a sheet-fed scanner

Mail not getting through? Check the address first - after March 29, 2024, anything sent to an unapproved address gets rejected. Next, look at the format: nothing larger than 8.5 x 11 inches, thicker than light card stock, or unable to run through a sheet-fed scanner. Finally, confirm your envelope has the inmate's full name and inmate ID, plus a return address.