Making Phone Calls from Carroll County Jail: How to Accept, Block, and Get Help

Phones are available in each cell block at Carroll County Jail. All inmate calls are collect - meaning you, the person receiving the call, pay the charges. You'll hear an automated prompt before the call connects. To place a call, inmates use a personal identification number (PIN) issued during intake. If calls aren't going through, the problem is usually on the receiving end: either the line doesn't accept collect calls, or there's a restriction in place. It's not something the inmate can fix from the phone.

Assume every call is being recorded. Carroll County Jail monitors and records telephone calls, with one exception: legal consultations. Keep conversations focused on personal updates and logistics. Don't discuss anything you wouldn't want replayed in court. Attorney-client calls are the only ones exempt from recording and monitoring.

1. Listen to the automated voice menu - when the collect call comes in, stay on the line long enough to hear the options.
2. Press 2 to accept the collect call - this choice connects the call and accepts the charges.
3. Press 6 to restrict your number from all calls from the system - use this if you want your phone number blocked from receiving any calls through the system.

Blocking Vendors

• ✓ Call Securus Technologies at 1-800-844-6591 for problems with the inmate telephone system (including unwanted-call issues and call restrictions).

Having trouble with calls? Start with the phone vendor, not the jail. For technical issues - calls not connecting, restrictions on your line, or blocking unwanted calls - contact Securus Technologies at 1-800-844-6591. The jail handles policy questions about phone privileges and rules. But for actually getting calls to work (or making them stop), the vendor is your fastest route to a fix.