How to Contact an Inmate at Casa Grande Transitional Housing (NV)

Phone calls at Casa Grande Transitional Housing go through ViaPath Technologies, the contracted provider for the Nevada Department of Corrections (NDOC). Most setup and billing questions will route through ViaPath's ConnectNetwork system.

If you're a family member or friend on the outside, you'll need a prepaid account. Create and fund a prepaid AdvancePay (Prepaid Collect) account through ViaPath Technologies (ConnectNetwork) to cover the cost of calls. Attorneys and bail bondsmen have a different option: a direct-bill account through ViaPath, where calls get billed directly to them.

This guide covers phone calling and billing only, based on available information. It doesn't include visiting hours, mail rules, or other contact options at Casa Grande Transitional Housing. Before putting money on an account or making travel plans, verify current rules directly with the facility and NDOC.

Steps to Follow

• ✓ Set up a prepaid AdvancePay (Prepaid Collect) account through ViaPath Technologies (ConnectNetwork).
• ✓ Add funds to that prepaid account so calls can be paid for from the outside.
• ✓ Use the ViaPath/ConnectNetwork account tools to manage funding and any required account verification.

• ✓ If you are an attorney or bail bondsman, set up a direct-bill account through ViaPath using the contact options ViaPath provides for account creation.

• ✓ If your loved one is trying to call you as a traditional collect call, confirm your phone company allows collect billing.
• ✓ Ask your phone provider whether a 90-day rolling spending limit applies to collect billing on your line.
• ✓ Ask whether your provider charges a monthly fee for collect billing, and how that fee is assessed.

Vendor contracts change. Before setting everything up, confirm that ViaPath Technologies still handles offender calling and account billing for Casa Grande Transitional Housing.

• ✓ Confirm that AdvancePay (Prepaid Collect) accounts are still managed through ViaPath/ConnectNetwork for NDOC.
• ✓ Confirm what information you need to open and fund a prepaid account (name match, phone number, and any identity checks).
• ✓ If you are an attorney or bail bondsman, confirm how to open a direct-bill account through ViaPath and what verification is required.

• ✓ Confirm your phone carrier accepts collect billing for these calls.
• ✓ Confirm whether a 90-day rolling spending limit applies to collect billing on your line, and what triggers the limit.
• ✓ Confirm whether there is a monthly fee for collect billing, and when it starts and stops.

For the most accurate instructions, check NDOC's offender phone information resources and contact ViaPath/ConnectNetwork customer support for account questions. For anything specific to a resident's status or current policies at Casa Grande Transitional Housing, call the facility directly.