How to Receive Calls from Casa Grande (recognize 702-637-9111) and Pay for Them

ViaPath Technologies handles the phone service for all Nevada Department of Corrections (NDOC) facilities, including Casa Grande Transitional Housing. Why does that matter? Because ViaPath is where you'll set up accounts, add funds, and get help when calls won't connect or something looks off with billing.

Calls from Casa Grande Transitional Housing show up as 702-637-9111 on your caller ID. If you see that number, it's likely someone calling from the facility. Keep this in mind if your phone silences unknown numbers - you'll want to answer when you're expecting a call.

Most families use one of three billing setups for Casa Grande calls. The most popular is a prepaid AdvancePay account through ViaPath/ConnectNetwork - great for cell phones or if your phone company won't accept collect calls. Another option is traditional collect billing, where charges go to your local phone bill (if your carrier allows it). The third option is on the resident's end: they can use funds from their NDOC Trust account to buy debit calling time through the facility's Offender Services Commissary Section.

• ✓ AdvancePay (prepaid through ViaPath/ConnectNetwork) - good if you want to control spending up front or need an option that isn’t tied to your local phone bill.
• ✓ Traditional collect (billed to your local telephone bill) - only works if your local phone company permits collect billing.
• ✓ Offender debit calling time (paid from NDOC Trust funds) - the resident uses money from their trust account to purchase calling time through the facility’s Offender Services Commissary Section.

Setting up AdvancePay is straightforward. Create and fund a prepaid account through ViaPath/ConnectNetwork online or by phone. The automated deposit line is 1-800-483-8314. Need help with setup or account issues? Call ConnectNetwork Customer Support at 1-877-650-4249. Once your account is active, call costs are covered by your prepaid balance instead of your phone bill.

With traditional collect billing, charges appear on your local phone bill - but only if your carrier accepts them. Even when collect calls are allowed, your provider may enforce its own rules: a 90-day rolling spending limit, monthly fees, or other restrictions. If collect calls aren't going through, your phone company may not accept that billing type, or you've hit a provider-imposed limit.

There’s also a direct-bill option, but it’s specifically for attorneys and bail bondsmen. Those accounts are set up through ViaPath (ConnectNetwork), and calls are billed directly to the direct-bill account rather than to a family member’s prepaid balance or phone bill.

Calls not connecting? It's not always a payment issue. NDOC can restrict calls in several ways: limits on call length or calling hours, caps on total calls or monthly minutes, and monitoring/recording (including voice validation). Certain phone numbers or number types can be blocked entirely. Phone privileges can also be suspended or revoked due to disciplinary issues, gang affiliations, or even a request from the person being called. Rules vary by facility, so contact Casa Grande directly to confirm current restrictions before troubleshooting.