How to Send Money to Casa Grande Transitional Housing (NV)

You can set up and fund a prepaid AdvancePay (ConnectNetwork) account to receive calls from someone at Casa Grande Transitional Housing. Phone services at NDOC facilities run through ViaPath Technologies, and AdvancePay is their prepaid calling option for friends and family on the outside.

The second option uses the resident's NDOC Trust account. They can purchase debit calling time through the Offender Services Commissary Section at Casa Grande Transitional Housing using funds from their trust balance.

Steps

• ✓ Create and fund a prepaid AdvancePay (ConnectNetwork) account through ViaPath Technologies so you can receive calls from the offender at Casa Grande Transitional Housing. Follow the provider’s instructions for setup and funding.
• ✓ If you prefer, you can also contact ViaPath to set up an account by phone (1-800-483-8314 for the automated system or 1-877-650-4249 for Customer Care).

• ✓ Make sure the offender has enough money in their NDOC Trust account, since offenders may use NDOC Trust funds to purchase debit calling time through the facility’s Offender Services Commissary Section.
• ✓ If you are not sure how funds are added to an NDOC Trust account for someone at Casa Grande Transitional Housing, contact the facility to confirm the approved way to do it.

1. Confirm the right account type: Ask ViaPath/ConnectNetwork whether AdvancePay is set up as a prepaid collect account for calls from Casa Grande Transitional Housing.
2. Confirm how you can pay: Verify the acceptable payment methods (online, phone, or other options) and any identity or account requirements.
3. Confirm any restrictions: Check for any facility-specific limitations that could affect your ability to fund or receive calls (for example, eligibility rules tied to the called phone number).

1. Confirm how debit calling time is purchased: Ask Casa Grande Transitional Housing staff how the Offender Services Commissary Section applies NDOC Trust funds to debit calling time.
2. Ask about limits and timing: Confirm whether there are purchase limits, waiting periods, or cutoffs that affect when the debit time becomes available.
3. Ask if anything else is needed: Verify whether the offender has to submit a request, complete a form, or meet any internal requirements before Trust funds can be used for calling time.