How to Address Mail, Send Photos and Order Books for Someone at Caswell CC
Caswell Correctional Center uses TextBehind for non-legal mail, which means you'll address letters differently than you might expect. Here's how to format addresses correctly, avoid rejected items, and send books the right way.
Non-legal mail at Caswell Correctional Center goes through TextBehind first. Your letter is screened, scanned, and delivered electronically to the recipient's tablet. Regular letters don't go directly to the prison anymore - they're digitized and made available in electronic form.
Address your letter to TextBehind's Maryland facility using this exact format: the person's name and OPUS number, then the full prison name (no abbreviations), then the P.O. Box and city/state/ZIP. Here's how it should look for Caswell: [Offender Name] #[OPUS Number] Caswell Correctional Center P.O. Box 247 Phoenix, MD 21131
Heads up: If your mail isn’t addressed in the required TextBehind format, it will be returned to you.
Want your original letter back? You have 30 days to request it. Contact TextBehind customer support at info@textbehind.com - there's a $2.50 per-letter fee to cover return shipping.
Miss that 30-day window and TextBehind shreds the originals. Don't send the only copy of anything irreplaceable.
Prohibited Items in Letters
- ✓ Money orders
- ✓ Cash
- ✓ Payment checks
- ✓ IRS checks
Need to mail identity documents? Send copies only. Passports, Social Security cards, and birth certificates are accepted as copies - never originals.
Books and publications must ship directly from the publisher or an online retailer to the prison's street address. Don't send them through TextBehind - packages routed that way get returned. Here's the label format (using a different facility as an example): John Doe #1234567 Central Prison 1300 Western Blvd. Raleigh, NC 27606 For Caswell, use the same structure with Caswell Correctional Center and its street address.
Religious correspondence courses, sacred texts, and Bible study materials require pre-approval before anyone sends them in. Skip this step and expect delivery problems.
Once approved, ship religious materials directly to the correctional facility - not through TextBehind. They must come straight from the vendor, school, or religious institution.
Quick Faq
- ✓ Address letters to TextBehind: Name + OPUS number, Caswell Correctional Center (don’t abbreviate), P.O. Box 247, Phoenix, MD 21131
- ✓ If you don’t use the required TextBehind format, your mail will be returned
- ✓ Don’t put money orders, cash, payment checks, or IRS checks in letters
- ✓ Order books/publications from a publisher or online retailer and have them shipped to the prison’s street address (not through TextBehind)
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