How to Contact an Inmate at CASWELL CC (NC)

Caswell Correctional Center is part of the North Carolina Department of Adult Correction (NCDAC). Visits for NCDAC facilities can happen two ways: in person or by video.

All visits are by appointment only. To get on the schedule, call or email Caswell CC directly and request a time slot.

1. Decide on in-person or video. NCDAC facilities allow both, and your choice affects what you need to do next.
2. Schedule your visit by contacting Caswell CC. Visits are appointment-only, so call or email the prison to set the date and time.
3. If you are doing a video visit, confirm you are approved and use the correct platform. Video visits are limited to people on the incarcerated person’s approved visitors list. Video visits can be on-demand or scheduled, using the Getting Out Visits app or a web browser.
4. Confirm the day before. Call the facility the day before your visit to make sure visitation is still on as planned.

• ✓ Confirm you are an approved visitor for the person before you try to deposit money to their account.
• ✓ Use NCDAC’s deposit partners for electronic deposits (ViaPath/ConnectNetwork offers web, mobile, phone, and walk-in options) and follow the provider instructions.
• ✓ If you are sending a money order, include the required deposit slip and mail it to TouchPay using the address provided in the TouchPay instructions.

What to Verify

• ✓ The exact appointment scheduling process for Caswell CC, including the current phone number or email to use.
• ✓ The facility’s current visitation status the day before you travel.
• ✓ For video visits, how to confirm you are on the incarcerated person’s approved visitors list, and whether you should schedule ahead or use an on-demand option through Getting Out Visits (app or web browser).
• ✓ Whether you are authorized to deposit funds (only approved visitors are permitted to deposit).
• ✓ The current deposit instructions for ViaPath/ConnectNetwork and the correct TouchPay mailing address for money orders (use the deposit slip and provider instructions).