How to Order a Package for Someone at Caswell CC
Ordering a package for someone at Caswell Correctional Center comes down to using the right vendor and following approved item rules. Here's how to shop with confidence—and avoid surprises like footwear limits or control-status cancellations.
You'll order through Union Supply Direct, North Carolina's statewide package vendor. The items on their shopping pages are listed as "pre-approved" - meaning they've already been cleared for purchase for incarcerated people in North Carolina. No guessing whether something will be allowed. Stick to what's offered on the vendor site. Buying similar items elsewhere and hoping they'll be accepted is a recipe for returns and frustration.
- Start on the Union Supply Direct NC inmate package shopping pages - those items are listed as pre-approved for statewide purchase, so you can shop knowing what you’re selecting is approved.
- Choose the items you want to send - build your order from what’s available on the shopping pages.
- Double-check your selections before checkout - making sure you’re ordering only from the approved shopping pages helps prevent issues later.
- Complete checkout - finish the purchase through the vendor’s checkout process and keep your order confirmation for your records.
Footwear has strict limits. Incarcerated individuals can only have one pair each of work boots, tennis shoes, and shower shoes at any time. Ordering an extra pair when they already have that type will create problems.
Control status can cancel the order: If the incarcerated person is placed on control status HCON, MCON, ICON, or Safekeeper before the package ships, Union Supply Direct will cancel the order and refund the purchaser minus a $5.00 restocking fee.
If your order gets canceled, control status is often the reason - Union Supply Direct automatically cancels orders when someone is placed on control before shipping. You'll get a refund minus a $5.00 restocking fee. For delays, status updates, or refund questions, contact Union Supply Direct through their website. Keep your order confirmation handy so you can reference the exact purchase. The best way to avoid preventable issues? Shop directly from the vendor's pages, where everything listed is pre-approved for statewide purchase.
- ✓ Check your order status using your confirmation details.
- ✓ Contact Union Supply Direct using the customer support information on their site for order or refund questions.
- ✓ If the person is placed on HCON, MCON, ICON, or Safekeeper before shipping, expect the order to be canceled and refunded minus a $5.00 restocking fee.
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