How to Order a Package for Someone at Caswell CC

The safest way to order for Caswell CC is through the NC Inmate Package (Union Supply Direct) shopping pages. Everything listed there is pre-approved for statewide purchase, so if you see it in the catalog, it's allowed.

Even when an item is approved for purchase, possession limits still apply. This matters most for footwear. An incarcerated person can only have one pair of work boots, one pair of tennis shoes, and one pair of shower shoes at any time. Order an extra pair of something they already own, and it can cause problems when the package is processed.

• ✓ One pair of work boots total
• ✓ One pair of tennis shoes total
• ✓ One pair of shower shoes total

Before ordering footwear, try to confirm what they already have in their property. Since they can only possess one pair of each type, duplicates may mean the order can't be issued as intended. The simplest approach: only order work boots, tennis shoes, or shower shoes when they actually need a replacement.

Orders can also be stopped after you submit them. If the incarcerated person is placed on control status (HCON, MCON, ICON, or Safekeeper) before the package ships, Union Supply Direct will cancel the order and refund you. The refund is minus a $5.00 restocking fee.

1. Check their current status - if they are placed on HCON, MCON, ICON, or Safekeeper before shipping, the package will be cancelled and refunded minus a $5.00 restocking fee.
2. Shop only from the NC Inmate Package (Union Supply Direct) pages - the items listed there are pre-approved for statewide purchase.
3. Avoid duplicate footwear - they may only possess one pair of work boots, one pair of tennis shoes, and one pair of shower shoes at any given time.
4. Plan for the possibility of a cancellation - if their status changes before shipping, the order will not go out, and the refund will be processed with the restocking fee deducted.

If your order gets cancelled because the person was placed on HCON, MCON, ICON, or Safekeeper before shipping, the refund will be reduced by the $5.00 restocking fee. Keep this in mind if you're budgeting for multiple orders or timing a delivery around a specific need.