Video Visits at Caswell CC: Getting Out Visits App Setup Guide

Caswell CC offers both in-person and video visits. Video visits use the NCDAC video visiting system. Your loved one joins from their electronic tablet or a video kiosk inside the facility.

Video visits aren't open to the public. You must be on the incarcerated person's approved visitors list before you can schedule a call. That means completing the visitor application and getting approval from facility staff first.

Download the Getting Out Visits app to get started. It's available on both Google Play (Android) and the Apple App Store (iPhone).

All visits at Caswell CC are by appointment only, whether video or in-person. To schedule, call or email the prison where the person is housed. Video visits can be on-demand or scheduled in advance. Either way, planning ahead helps you avoid last-minute scrambling.

1. Schedule your visit - Visits are by appointment only, so call or email the prison where your loved one is housed to set it up.
2. Confirm the day before - Call the prison the day before your scheduled visit to confirm the facility’s visitation status.

Having trouble getting started? Focus on the two requirements that trip up most people: being on the approved visitors list and having the Getting Out Visits app set up. Pricing, exact device requirements, and other technical details aren't always spelled out in facility guidance. For the most accurate help, use the support options in the app and confirm visit-specific questions directly with the prison.