What to Do If You Have a Problem During Your Caswell CC Visit (Understanding Grievances & Appeals)
When something goes wrong during a visit at Caswell CC, the formal route for an incarcerated person to address it is through North Carolina's inmate grievance process. Here's how grievances and appeals work, the key timelines to know, and why you probably won't be able to get updates directly.
In North Carolina, the Inmate Grievance Resolution Board (IGRB) handles all appeals of inmate grievances filed through the Administrative Remedy Procedure. When a grievance gets appealed up the chain, it goes to the IGRB for review - it doesn't stay at the facility level.
Confidentiality: Information relating to an inmate grievance is confidential under North Carolina law and is not considered public information.
Timing matters. With some exceptions, grievances generally have to be filed within 90 days of the incident. If your loved one wants the issue reviewed through the grievance process, waiting too long can close the door on that option.
- Get the grievance accepted for processing - once it’s accepted, it moves into Step 1 review.
- Have the designated staff member review and investigate - a staff member is assigned to review the grievance and investigate the facts.
- Receive the written Step 1 response - the staff member files a written response with supporting documentation within 15 days.
If the grievance is appealed to Step 2, the facility head (or their designee) takes over. They have 20 days to review the Step 1 findings, conduct any additional investigation, and provide a written response.
At Step 3, the facility sends the appeal electronically to the IGRB. A grievance examiner is assigned to review the case.
Practical note for families: The IGRB handles appeals filed through the Administrative Remedy Procedure, and grievance information is confidential under North Carolina law. That means you likely won't get detailed updates from the facility or the board. Your best bet is to stay in touch with your loved one directly - ask whether they filed a grievance, what step it's at, and whether they plan to appeal.
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