How to deposit funds, commissary, and payment options
Caswell Correctional Center accepts deposits through third-party vendors: online at ConnectNetwork.com, mailed money orders to TouchPay, or in-person cash deposits through Western Union using the NCDAC TRUST payment code. NCDAC works with ViaPath and its subsidiaries for deposit services and vendor support if something goes wrong. For mailed money orders, make them payable to TouchPay and include the required deposit slip. Don't enclose letters, photos, staples, or anything extra. Mailed money orders typically post to the offender's trust/commissary account within ten business days (often sooner). Only approved visitors can deposit funds for an offender.
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Adding money to someone's account at Caswell CC is handled through ViaPath and its subsidiaries. This partnership gives you several deposit options to choose from. You're not locked into one method. Pick whatever works best for your situation—online with a card, cash at a retail location, or a money order by mail.
Sending money to someone at Caswell Correctional Center goes through the North Carolina Department of Adult Correction's deposit providers—not the prison itself. Once you know which method to use, the process is pretty straightforward.
At Caswell Correctional Center, sending money to someone's account comes down to one rule: you must be on their approved visitors list.
Yes. Only approved visitors for an offender are permitted to deposit funds to that offender’s account.
Make money orders payable to TouchPay and mail them with the required deposit slip to TouchPay Holdings, LLC, PO Box 174, Houston, TX 77001-0174. Follow the vendor’s instructions exactly, and don’t include letters, photos, staples, or other extras.
Funds from mailed money orders are generally available within ten business days, though vendors try to post them sooner.
ViaPath provides a toll-free assistance line for deposit problems at 877-650-4249.
Visiting Caswell CC takes some prep your first time. Use this checklist to get your paperwork, ID, clothing, and arrival plan sorted—so you're not turned away at the door.
Caswell Correctional Center uses TextBehind for non-legal mail, which means you'll address letters differently than you might expect. Here's how to format addresses correctly, avoid rejected items, and send books the right way.
Before you can visit someone at Caswell CC, you need to complete a visitor application and get it approved by facility staff.
