How to deposit funds, commissary, and payment options
Caswell Correctional Center accepts trust account deposits through NCDAC's third-party partners. ViaPath/TouchPay and ConnectNetwork handle online credit or debit card payments. To mail a money order, make it payable to TouchPay, include the required deposit slip, and send it to TouchPay Holdings, LLC PO Box 174, Houston, TX 77001-0174. For cash deposits, visit any Western Union location and use the TRUST payment code NCDAC TRUST. Only approved visitors for that specific offender can make deposits on their behalf. Mailed money orders typically post within ten business days. Double-check vendor instructions and use the offender's full booked name and ID exactly as shown. For deposit help, call ViaPath support at 877-650-4249.
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Sending money to someone at Caswell CC is straightforward once you pick the right deposit method. The state uses approved vendors for trust deposits, and your choice determines how quickly funds arrive.
Sending money to someone at Caswell Correctional Center goes through the North Carolina Department of Adult Correction's deposit providersânot the prison itself. Once you know which method to use, the process is pretty straightforward.
At Caswell Correctional Center, the rule is straightforward: only approved visitors can deposit money into an offender's account. If you're not on their approved visitors list, your deposit won't go through, even if you have the person's name and ID information.
Only approved visitors for that specific offender can deposit money to their account. If you're not sure you're approved, confirm before trying to send funds.
Make the money order payable to TouchPay, include the required deposit slip, and mail it to TouchPay Holdings, LLC PO Box 174, Houston, TX 77001-0174. Money orders usually post within ten business days, though they may arrive sooner.
You can pay online by credit or debit card through ConnectNetwork.com. For cash walk-in deposits, use Western Union with the TRUST payment code NCDAC TRUST. For questions or deposit problems, ViaPath/TouchPay support can be reached at 877-650-4249.
Visiting Caswell CC takes some prep your first time. Use this checklist to get your paperwork, ID, clothing, and arrival plan sortedâso you're not turned away at the door.
Caswell Correctional Center uses TextBehind for non-legal mail, which means you'll address letters differently than you might expect. Here's how to format addresses correctly, avoid rejected items, and send books the right way.
Staying in touch with someone at Caswell Correctional Center usually means scheduling a visit, understanding video visit options, and knowing how to add money to their account.
