How to send messages, photos, and packages
Caswell CC (NCDAC) offers video visits through the department's video visiting app, but you must be on the incarcerated person's approved visitors list. Phone services, video visits, and tablet messaging all run through third-party vendors—you'll use their app or online portal rather than contacting the facility directly. To get started, create an account with the approved communications vendor, sign in, and add funds if calls or tablet features require payment. Schedule or start video visits through the vendor's website or app. You won't be able to connect until both you and the incarcerated person are approved in the vendor system.
Search for a loved one and send messages and photos in minutes.
Caswell Correctional Center uses TextBehind for non-legal mail, which means you'll address letters differently than you might expect. Here's how to format addresses correctly, avoid rejected items, and send books the right way.
Ordering a package for someone at Caswell Correctional Center comes down to using the right vendor and following approved item rules. Here's how to shop with confidence—and avoid surprises like footwear limits or control-status cancellations.
Yes. NCDAC offers video visits through a video visiting app.
Video visits are restricted to people who are on the incarcerated person’s approved visitors list.
Create an account with the facility’s approved communications vendor, sign in to their app or portal, and add funds if required. Once both you and the incarcerated person are approved in the vendor system, you can schedule or start video visits through the vendor’s website or app.
Yes. Items listed on the NC inmate package vendor site are pre-approved for statewide purchase for inmates, so ordering through that vendor is the typical method for approved packages.
The vendor will cancel the order and refund the purchaser, but a $5 restocking fee will be deducted from the refund if the cancellation occurs before shipping.
Yes. Offenders may possess only one pair each of work boots, tennis shoes, and shower shoes at any given time.
Visiting Caswell CC takes some prep your first time. Use this checklist to get your paperwork, ID, clothing, and arrival plan sorted—so you're not turned away at the door.
Before you can visit someone at Caswell CC, you need to complete a visitor application and get it approved by facility staff.
Caswell CC requires appointments for all visits. Once you know who to contact and how video visits work, scheduling becomes straightforward.
