Keep a ViaPath (GTL) Friends & Family Account Active — what Catawba families need to know
If you use a ViaPath (GTL) Friends & Family account to stay connected with someone at Catawba Correctional Inst., take a few minutes to protect your balance. Here's what you need to know: what
ViaPath says a Friends & Family account becomes inactive - and may be forfeited - after 180 consecutive days without use. That timeframe can vary depending on state law or contract terms, but the bottom line stays the same: leave money sitting untouched for too long, and you risk losing it.
Here's the good news: the clock isn't a one-way countdown. Any account activity during the inactivity period resets it. So you don't need to track the exact date or wait until the last minute - just use the account occasionally, and the 180-day window starts fresh.
You can also get a heads-up before anything expires. Opt in to text and/or email alerts, and ViaPath will notify you at least 30 days before your account is scheduled to expire. Just make sure your contact info is current - reminders only work if they can reach you.
Tip: Turn on text/email reminders, then make sure you “use” the account once in a while - reminders can warn you, and any use during the inactivity period resets the 180-day clock.
Already have a ConnectNetwork account? You can use the same login. ViaPath says your existing email and password should work. If you're stuck at the login screen, try your ConnectNetwork credentials before starting a new registration.
Need a refund? Call ViaPath/GTL customer service at 866-516-0115. Have your account details ready when you call - it'll speed things up.
Checklist
- ✓ Treat 180 days as your “no activity” limit: after 180 consecutive days of inactivity or non-use, the account may become inactive and be subject to forfeiture (unless a different period applies under governing law or contract).
- ✓ Opt in to text and/or email reminder alerts so you’ll get a scheduled expiration notice no later than 30 days before the account expires.
- ✓ Make sure ViaPath has your current contact information (the reminders depend on it).
- ✓ Plan a small “touch” of the account within each 180-day window - any use during the inactivity period resets the clock.
- ✓ Put your own recurring calendar reminder on your phone (for example, every 4–5 months) so you’re not relying on memory alone.
Note: If your account ever becomes forfeited due to inactivity - or you simply need remaining funds returned - refunds are handled through ViaPath/GTL customer service (866-516-0115).
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