Send Photos & Mail at Catawba Correctional Inst., NC

How to send messages, photos, and packages

Overview

Catawba Correctional Institution uses ViaPath/GTL and ConnectNetwork for phone, messaging, and video services. You'll manage everything through the vendor's portal or app rather than calling the facility directly. One thing to watch: ViaPath/GTL Friends & Family accounts go inactive after 180 consecutive days without use and may be forfeited. Any account activity resets that 180-day clock. You can opt in to receive a text or email reminder at least 30 days before scheduled expiration—helpful for avoiding lost funds. Need a refund? Call ViaPath customer service at 866-516-0115. Already have a ConnectNetwork account? Sign in with the same email and password to manage services.

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Quick Facts

  • ViaPath/GTL Friends & Family accounts become inactive after 180 consecutive days of non-use and may be forfeited.
  • Using a ViaPath/GTL Friends & Family account during the inactivity period resets the 180‑day inactivity clock.
  • If you opt in, ViaPath will send a text and/or email about scheduled account expiration no later than 30 days before the account expires.
  • Refunds for ViaPath/GTL Friends & Family accounts can be obtained by calling ViaPath customer service at 866-516-0115.
  • Seasonal Packages for people in NC adult correctional facilities can be ordered statewide for someone at Catawba Correctional Institution.

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Common Questions

How long before a ViaPath/GTL Friends & Family account at Catawba Correctional Inst. becomes inactive?

A ViaPath/GTL Friends & Family account becomes inactive after 180 consecutive days of inactivity and may be forfeited.

How can I prevent my ViaPath/GTL account from being forfeited?

Use the account before 180 days passes—any use resets the 180-day inactivity period. You can also opt in to ViaPath reminders to get a text and/or email no later than 30 days before scheduled expiration.

How do I get a refund from my ViaPath/GTL Friends & Family account?

Call ViaPath customer service at 866-516-0115 to request a refund from your ViaPath/GTL Friends & Family account.

How do I order a Seasonal Package for someone at Catawba Correctional Institution?

Order through the North Carolina Department Adult Correction Seasonal Package program using the vendor shopping pages, which list only pre-approved items. The ordering window is Wednesday, January 7 through Friday, February 6. You can also mail an order using the vendor's downloadable order form.

What happens if the person is put on a restrictive status after I place an order?

If the incarcerated person is placed on certain control statuses before the package ships, Union Supply Direct will cancel the order and refund you minus a $5 restocking fee.

Can I include rechargeable electronic devices in a Seasonal Package?

Some prisons may not have the infrastructure to support rechargeable electronic devices, so you’re responsible for confirming compatibility with the receiving facility before you buy. Packages and publications are handled differently than scanned letter mail, so verify approved vendors and facility rules before purchasing electronic items.

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