How to Reach Your Loved One by Phone — Catawba Valley Medical Center (for families)

Want to reach someone at Catawba Valley Medical Center? The fastest option is calling their room directly - you just need the right number format. Here's how to dial in, plus what to do if your call doesn't connect.

For rooms in the main tower, dial 828-326-2 followed by the room number. So if your loved one is in Room 100, you'd dial 828-326-2100.

For Pavilion rooms, use a different prefix: 828-732-6 plus the room number. Room 200 would be 828-732-6200.

If your loved one needs to call you from their room, they'll press 9 first, then dial the area code and number. The format: 9-828-326-3000.

Examples Common Formats

• ✓ Main tower room (outside caller): 828-326-2 + room number (example: 828-326-2100 for Room 100)
• ✓ Pavilion room (outside caller): 828-732-6 + room number (example: 828-732-6200 for Room 200)
• ✓ Patient dialing out (from the room): 9 + area code + number (example: 9-828-326-3000)

Call not going through? Dial 0 from inside the hospital to reach the operator. They can help route your call if you're unsure about the room number or location.

You can also reach the Patient Advocate at 326-3720. For Medical Records questions, call 326-3865.

Practical Tips

• ✓ Have the patient’s full name ready.
• ✓ Write down the full room number (for example, 100 vs. 0100).
• ✓ If you know it, confirm whether they’re in the main tower or the Pavilion before you dial.
• ✓ If you’re not sure of the location, try both room-number formats (main tower and Pavilion).