Who to Call at Catawba Valley Medical Center — important department numbers families need

Need to get connected fast? Call the Catawba Valley Medical Center operator at

Need copies of records or help with record-related requests? Contact Medical Records at 326.3865.

Have concerns about a patient's care or experience? Call the Patient Advocate at 326.3720.

For privacy questions or concerns, the Privacy Officer for Catawba Valley Medical Center is Jessica Hatem, Director – Health Information Management. You can reach the Privacy Officer at 828-326-3294.

If you need to send written correspondence to the hospital, use this mailing address: 810 Fairgrove Church Road SE, Hickory, NC 28602.

The Patient Advocate (326.3720) handles bedside concerns, communication issues, and questions about what's happening during a patient's stay. Not sure who can help? This is often the best place to start.

Medical Records (326.3865) is your contact for requesting copies of medical records or handling record-related paperwork. They'll point you to the right process for getting documentation.

Got a question specifically about privacy - like how information is shared, or a privacy concern you want addressed? Contact the Privacy Officer. At CVMC, that's Jessica Hatem (Director – Health Information Management) at 828-326-3294.

Don't have the right department number? Call the operator at

Financial Assistance

• ✓ CVHS Medical Eligibility Specialists
• ✓ CVHS Patient Financial Advocates
• ✓ CVHS Customer Service Supervisor

CVHS directs financial assistance requests to its Medical Eligibility Specialists, Patient Financial Advocates, or the Customer Service Supervisor. Trying to figure out if you qualify? Start with the Medical Eligibility Specialists. Need help navigating the process? A Patient Financial Advocate is a good fit. Stuck or need to escalate a billing concern tied to financial assistance? Ask for the Customer Service Supervisor.

1. Write down the patient’s full name and date of birth - staff may need both to locate the correct record.
2. Gather any key numbers you have - a medical record number (if you know it) for records questions, or an account/billing number for financial questions.
3. Plan your main question in one sentence - it helps you get routed quickly and makes the call less stressful.
4. Keep a pen and paper handy - note names, department details, and any next steps you’re given.