How to deposit funds, commissary, and payment options
Adding money to an account at Catawba County Detention typically goes through a third-party payment vendor. Depending on which vendor the facility uses, you might deposit funds online, through a mobile app, by phone, at walk-in kiosks or retail locations, or via approved cash-deposit services. The money lands in the detainee's trust/commissary account for purchases and other approved debits. Any remaining balance gets returned when the person is released or transferred. When depositing, enter the inmate's full booked name and inmate/account number exactly as shown—mismatches cause delays. If you mail a money order, include the required deposit slip. Don't add letters, photos, staples, or anything extra.
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Common options include online or mobile-app deposits, phone deposits, walk-in kiosks or retail locations, and approved cash-deposit services, depending on the vendor the facility uses. Follow the vendor’s step-by-step process and confirm accepted payment types before you submit your deposit.
You’ll need the inmate’s full booked name and their inmate/account number exactly as shown. You’ll also need to provide whatever sender information the vendor requires on its deposit form.
Yes—if the facility’s vendor accepts mailed money orders. Make it payable exactly as the vendor requires, include the required deposit slip, and don’t enclose letters, photos, staples, or other extras.
If you’re staring at a CVMC bill and wondering what help is available, the key is knowing which program you fall under and who to contact so your account can be reviewed quickly.
If you’re worried that someone received unsafe or poor-quality medical care, you can file a patient-safety complaint with the Joint Commission. This option is most useful for serious safety or quality concerns—especially if you’ve already tried to raise the issue through the facility or hospital’s own complaint process and you’re not getting a clear response. Keep your focus on what happened, when it happened, and why it put the patient at risk.
Want to reach someone at Catawba Valley Medical Center? The fastest option is calling their room directly—you just need the right number format. Here's how to dial in, plus what to do if your call doesn't connect.
