How to send messages, photos, and packages
Catawba Valley Medical Center puts a telephone in each patient room and posts instructions for placing local calls. Calling from outside? CVMC lists phone-number patterns you can use to reach patients directly—separate formats apply for the main tower and the Pavilion. For people in custody, communication typically runs through a third-party vendor rather than the facility itself. You'll create an account in the vendor's app or portal, add funds, and use that platform for paid calls, tablet features, video visits, or secure messaging. Some setups require the incarcerated person to message you first before you can reply.
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Each patient room has a telephone, and Catawba Valley Medical Center posts instructions for placing local calls from the room. For outside callers, CVMC provides specific phone-number patterns to reach patients, with different formats for the main tower and the Pavilion.
Often, yes. Many facilities rely on third‑party vendors for phone, messaging, and video services, so you usually use the vendor’s app or portal and create an account there, adding funds if needed.
In many vendor-run systems, video visits and digital messages are handled through the vendor’s app or website, and both sides may need approval first. Some messaging setups only allow you to reply after the incarcerated person sends the first message.
If you’re staring at a CVMC bill and wondering what help is available, the key is knowing which program you fall under and who to contact so your account can be reviewed quickly.
If you’re worried that someone received unsafe or poor-quality medical care, you can file a patient-safety complaint with the Joint Commission. This option is most useful for serious safety or quality concerns—especially if you’ve already tried to raise the issue through the facility or hospital’s own complaint process and you’re not getting a clear response. Keep your focus on what happened, when it happened, and why it put the patient at risk.
Want to reach someone at Catawba Valley Medical Center? The fastest option is calling their room directly—you just need the right number format. Here's how to dial in, plus what to do if your call doesn't connect.
