Why Phone Calls from Cedar Creek Cost What They Do (And How to Receive Them)

Phone calls from Cedar Creek Corrections go through the Washington Department of Corrections phone system, which contracts with Securus Technologies. That's the company families deal with for setup and payments. It also explains why phone costs and options don't work like a normal cell phone plan. If you're trying to make sense of charges or billing, think of it as a corrections-specific phone service with its own vendor and rules, not a typical person-to-person phone account.

You don't need to fill out an application or go through any verification process to receive calls from someone at Cedar Creek. If the person has calling access and dials your number, all you need to do is answer.

Every incarcerated person is assigned a Personal Identification Number (PIN). They enter that PIN to place a call, and they're responsible for all calls made under it. The facility treats a PIN like a security credential. It's tied directly to the person's calling activity and phone system usage.

Want to help someone keep enough funds for phone time? You don't need their PIN to add money to their phone account. The PIN is only for placing calls on the inside, not a code you need to deposit funds from the outside.

• ✓ 3-way calling
• ✓ Call forwarding

All calls are monitored and recorded through a prison monitoring system. The one exception: legal calls. The Department of Corrections provides unmonitored phone calls when the number dialed is recognized by the applicable state's bar association. So if your loved one needs to reach their attorney, using the attorney's properly recognized bar-listed number is what separates a legal call from a regular monitored one.

1. Contact the facility where the person is located Calling the incarcerated person directly is not the route for emergencies.
2. Ask for the emergency messages process All family emergencies must go through the emergency messages process at the prison facility where the incarcerated individual is located.
3. Be ready to share clear details Provide the person’s identifying information (like full name) and the essential facts of the emergency so staff can route the message appropriately.