How to Contact an Inmate at Facility

Phone calls at this facility launch in September through Securus. If you've been waiting for a clear path to phone contact, mark that timeline.

Good news for voice calls: you don't need a Securus account to receive free telephone calls. An account only matters for other services. Once video calls and electronic messaging become available, you'll need one to use those features.

Steps-to-follow

• ✓ Watch for telephone calling to begin in September through Securus.
• ✓ If you only need voice calls, you can receive free telephone calls without creating an online Securus account.
• ✓ If you want video calls or electronic messaging once those services are available, plan to create a Securus account when they go live.

Confirm the exact start date, since "starting in September" could mean different launch days. Ask whether everyone gets access at once or if specific housing units go first. That affects when you can realistically expect calls.

Planning for more than phone calls? Double-check which communication options require a Securus account and when each goes live. That way you won't waste time setting up accounts you don't need yet, and you'll be ready when video calls or messaging become available.

1. Check the facility’s official information: Look for any posted update about the September start date and whether the rollout is phased.
2. Ask specifically about Securus phone calling: Confirm when calls actually begin and whether any limits or restrictions apply to who can be called.
3. Clarify account requirements by service: Verify that free telephone calls do not require an online Securus account, and ask what you will need for video calls and electronic messaging once those services are available.