Phone & Messaging
How to Contact an Inmate at Facility
Trying to stay in touch with someone at Centinela State Prison? The big update: telephone calling through Securus is rolling out starting in September.
Contact an Inmate at Centinela State Prison.
Mail, photos, messaging, and phone/call options for staying in touch.
Overview
Centinela State Prison uses Securus as the CDCR communications provider. Telephone calls, video calls, and electronic messaging will begin rolling out in September. To be ready when services go live, Securus recommends opening an account through its website or mobile appâthough free telephone calls don't require one. For paid video visits, you'll need to add funds using the AdvanceConnect prepaid feature in the app and register through Video Connect (select
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Quick Facts
- Securus is the California Department of Corrections and Rehabilitation's communications provider for Centinela State Prison.
- Securus will implement telephone calls, video calls, and electronic messaging at Centinela starting in September.
- An online Securus account is not required to receive free telephone calls.
- Prepaid video visits require adding funds through the appâs AdvanceConnect feature and registering for Video Connect to enable sessions.
Contact & Communication Guides
How Video Call Costs Are Changing at Centinela (And How to Make the Most of Free Minutes)
The biggest change for Centinela families? The per-minute price of video calls. Under the new Securus contract, video calls cost $0.10 per minute â down from ViaPath's $0.16 per minute. Phone calls are cheaper too: $0.016 per minute under Securus versus $0.019 per minute under ViaPath, according to the same CDCR comparison chart.
Common Questions
When will Centinela State Prison switch to Securus for phone, video, and messaging?
Telephone calls, video calls, and electronic messaging will be available at Centinela starting in September through Securus.
Do I need a Securus account to receive free calls from someone at Centinela?
No. Free telephone calls don't require an online account. Video calls and electronic messaging will require one once those services are active.
How do I set up and pay for video visits at Centinela State Prison?
Create a Securus account on the Securus website or mobile app. For video visits, add funds using the appâs AdvanceConnect prepaid feature, then register in Video Connect and select âPermitir videollamadasâ to enable and schedule sessions.
Other Guides for Centinela State Prison
CDCR Is Switching to Securus: What Families Need to Know Now
Securus is now the California Department of Corrections and Rehabilitation's (CDCR) communications provider. If you want to stay ready for calls, video, and messaging when the rollout starts in September, the most important thing to do now is set up your Securus account.
How to Schedule Your First Visit Using GTL VisitMe for CDCR Facilities
Scheduling your first CDCR visit through GTL VisitMe comes down to logging into the right account, then reserving a time slot so you arrive with a confirmed visit in hand.
Sending Commissary
How to Send Money to Facility
Sending money should be simple, but the details vary by facility and system. Here's what's confirmed, plus what you'll need to verify before submitting a payment.
