Phone & Messaging
How to Contact an Inmate at Facility
If you need to connect with someone at San Bernardino - WVDC, setting up a visit is the fastest way to start. Here are your options and the exact windows to use them.
Contact an Inmate at San Bernardino - WVDC.
Mail, photos, messaging, and phone/call options for staying in touch.
Overview
Not using online scheduling? You can book a visit at San Bernardino, West Valley Detention Center by calling (909) 887-0364 between 9:00 a.m. and 3:00 p.m., Tuesday through Saturday. Try to call the day before your planned visit to schedule or confirm your appointment. The facility's public listing includes a contact name, street address, and phone number for West Valley Detention Center. The county's Civil Enforcement Unit also publishes a fee and correspondence schedule, with normal service hours listed as Monday through Friday, 6:30 AM to 3:30 PM. For remote communication (phone, video, electronic messaging), California is transitioning to a statewide provider. Create an account on the department's communications platform, add any required prepaid funds, and keep in mind that some sites may still use an older platform during the transition.
Find an Inmate at San Bernardino - WVDC
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Quick Facts
- If not using online scheduling, visitors can schedule by phone at (909) 887-0364 between 9:00 a.m. and 3:00 p.m., Tuesday through Saturday.
- Visitors are advised to call the day before the planned visit to schedule an appointment.
- The West Valley Detention Center listing includes a contact name, street address, and phone number.
- The Civil Enforcement Unit lists normal service hours as Monday through Friday, 6:30 AM to 3:30 PM and provides a correspondence address and phone number.
Contact & Communication Guides
Sending Mail to West Valley Detention Center: Address, Photo Limits, and What to Check First
Use this address exactly: 9500 Etiwanda Ave, Rancho Cucamonga, CA 91739. You might see a slightly different format in the inmate rules pamphlet—
Common Questions
How do I schedule a visit at San Bernardino - West Valley Detention Center?
Not using online scheduling? Call (909) 887-0364 between 9:00 a.m. and 3:00 p.m., Tuesday through Saturday. Try to call the day before your planned visit to confirm your appointment.
Is there a phone number or address listed for West Valley Detention Center?
Yes. The facility listing includes a contact name, street address, and phone number for West Valley Detention Center.
What are the Civil Enforcement Unit's normal hours for service?
The Civil Enforcement Unit lists normal service hours as Monday through Friday, 6:30 AM to 3:30 PM. It also provides a correspondence address and phone number.
Do I need an account to use video or electronic messaging with incarcerated people in California facilities?
Yes. Create an account on the department’s communications platform (web or mobile) to use video or electronic messaging. You may need to add prepaid funds, and some institutions may still be using an older platform during the statewide transition.
Other Guides for San Bernardino - WVDC
How to Schedule a Visit at West Valley Detention Center (online vs phone)
To schedule a visit at West Valley Detention Center, start by finding the person you want to visit in the Sheriff's Inmate Locator. From there, you can book online during the weekly scheduling window or call in during phone hours.
Sending Commissary
How to Send Money to Facility
Sending money or paying a balance connected to this facility comes with specific, fixed fees. Here are the amounts that are clearly documented, plus what you should confirm before paying.
Visitation
How to Visit Facility
Visiting starts with scheduling. You can set up a visit online during the weekly scheduling window, or call the facility during their phone hours.