How Phone Calls Work from Central Florida Reception Center: Rates, Limits, and Free Weekly Calls
Phone calls are often the fastest way to stay connected, but the costs and rules can trip you up if you don't know what to expect. Here's how calling works at Central Florida Reception Center under GTL/ConnectNetwork—setting up prepaid calling, the per-minute rate, and the limits you'll run into.
The most common way to pay for phone calls at Central Florida Reception Center is through ConnectNetwork's AdvancePay. It's a prepaid account that you - the person receiving calls - set up and fund. When your incarcerated loved one calls your number, the cost comes out of your balance. This setup gives you control: you decide when to add money and how much. No surprises.
Here's something worth knowing: under the GTL/ConnectNetwork contract, every incarcerated person gets one free 5-minute call each week. It applies to the first call they make that week, so be ready to answer. You'll hear a message saying the call is provided at no charge before you accept.
Paid calls within the North American Dialing Plan cost $0.135 per minute. It's a flat rate - no difference between in-state and out-of-state calls. You pay for exactly how long you talk.
Note: If you need to set up or add money to an AdvancePay account, you’ll do that through ConnectNetwork, since they manage AdvancePay for these calls.
Calls can run up to 30 minutes. If you’re planning what to cover, it helps to prioritize the most important updates early in the call in case time runs out.
After a completed call, there's a 30-minute waiting period before that person can place another call. If you miss a call or get disconnected, you won't be able to reconnect right away. Keep that half-hour gap in mind when planning your day around the phone.
For help with ConnectNetwork/GTL phone service - account questions, billing issues, or call problems - you can reach a live representative 24/7 at 866-732-9098.
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