Who to contact when OTIS information looks wrong — MDOC contacts and how to reach them
Spotted something wrong in OTIS—wrong location, missing details, outdated status? There are two MDOC email addresses to use, depending on whether it's a data problem or a website glitch. Here's where to send what, plus what to include so your message gets handled faster.
Email correctionsinfo@michigan.gov when OTIS information looks inaccurate, outdated, or incomplete. This goes to MDOC's Office of Public Information and Communications - the right place to flag content problems in the database listing, like details that don't match what you've been told by MDOC or what you see in paperwork.
Why does MDOC want you to report errors? OTIS is provided without warranty, and you shouldn't take action based only on what you see there. If something looks off, treat OTIS as a starting point. Confirm the information with MDOC, Michigan State Police ICHAT, or the court file - then report the inaccuracy so it can be corrected.
Email mdocwebmaster@michigan.gov for technical problems accessing or reading OTIS. Use this when the site won't load, pages error out, or you can't view information properly - anything that feels like a website issue rather than a wrong or missing detail in the listing.
Need to send something by mail? MDOC's central mailing address is: Grandview Plaza, 206 E. Michigan Ave., P.O. Box 30003, Lansing, MI 48909.
MDOC central contact hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time. Plan follow-ups or expect responses within those hours.
MDOC also lists a Public Information Officer on its contact page: Jenni Riehle. If you need a general public-information point of contact, that's the named role for MDOC's public-facing communications.
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- ✓ The person’s name as shown in OTIS
- ✓ OTIS ID number (if you have it)
- ✓ The facility you’re looking at (for example, Central Michigan Corrections Facility)
- ✓ The exact field(s) that look wrong (location, status, dates, or missing details) and what you believe is correct
- ✓ The date you noticed the problem in OTIS
- ✓ Your contact information so MDOC can follow up if they need clarification
- ✓ A quick note on how you verified the concern (MDOC, Michigan State Police ICHAT, or the court file)
Note: OTIS is provided without warranty. Before you make decisions based on what you see there, confirm details with MDOC, Michigan State Police ICHAT, or the court file.
While you wait for a correction or clarification, keep your next steps grounded in verified records. OTIS is helpful, but confirm information with MDOC directly, Michigan State Police ICHAT, or the court file before acting on it - especially if the detail affects travel, planning, or legal decisions.
- Email the OTIS correction address - Send the details of the inaccurate, out-of-date, or incomplete OTIS information to correctionsinfo@michigan.gov.
- Email the Webmaster for technical issues - If the problem is that you can’t access or read OTIS (errors, display problems), contact mdocwebmaster@michigan.gov.
- Verify through official sources while you wait - Confirm the information with MDOC, Michigan State Police ICHAT, or the court file before taking action.
- Follow up with the same channel - If you need to check back, reply to your original email so the date and details stay in one thread.
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