Video Visits at CNMCF: Using Smart Communication on Inmate Tablets
Setting up a video visit at CNMCF works differently than you might expect. The facility itself doesn't handle scheduling anymore—video visits run through Smart Communication on inmate tablets, and you'll need NMCD approval before you can book anything.
Don't bother calling CNMCF to schedule a video visit - staff won't be able to help. Scheduling has moved entirely to the tablet-based system that incarcerated people use inside the facility.
Video visits at CNMCF happen through Smart Communication on inmate tablets. There's no separate video room or front-desk schedule to deal with. The tablet platform is where everything gets set up and where your visit actually takes place.
- ✓ E-mail access
- ✓ Downloaded books and magazines
- ✓ Music
- ✓ Rental movies
- ✓ Games
- ✓ Religious materials
- ✓ Educational materials
- ✓ Photographs
- ✓ Re-entry resources
Privacy note: NMCD’s tablet system is designed to be remotely reviewable and monitored, similar to how phone communications are monitored.
You'll need NMCD approval before you can schedule anything. That means being on the inmate's approved visitation list first. Until your approval goes through, the tablet system won't let you book video visits - even if the feature exists on their end.
- Confirm you’re on the approved visitation list - All visitors must be on the inmate’s current approved visitation list.
- Make sure NMCD approval is in place - You must be approved through NMCD before you can schedule video visits.
- Skip calling CNMCF to book the visit - The facility will not schedule video visits.
- Use the Smart Communication tablet pathway once approved - At CNMCF, video visits are done through Smart Communication on the inmate tablets.
Where details may vary: This article doesn't cover the vendor's exact signup steps, fees, or click-by-click booking process. For those specifics, check official NMCD guidance and the Smart Communication materials tied to the tablet program.
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