Video visits at Central Prison: Getting Out Visits app, scheduling, and what it costs
Video visits make staying connected easier when you can't get to the prison in person. Here's how video visiting works at Central Prison, what app you'll need, and what to expect for pricing.
Central Prison, part of the North Carolina Department of Adult Correction, offers video visits alongside in-person visits. You'll use the Getting Out Visits app to set up and complete your video visit.
Video visits work two ways: on-demand (connecting as soon as your loved one is available) or scheduled for a specific date and time. Either way, only people on the incarcerated person's approved visitors list can participate.
The Getting Out Visits app advertises "no upfront costs." You won't pay a flat fee to start a visit - instead, you're charged based on how long the video visit lasts. This is the pricing model you'll see when setting things up through NCDAC.
On-demand visits let you connect right away if your loved one is available - no appointment needed. Scheduled visits are the opposite: pick a date and time in advance, which helps if you're working around a job, school, or childcare.
Before troubleshooting your device or trying to schedule, confirm you're eligible. Only people on the incarcerated person's approved visitors list can do video visits - whether on-demand or scheduled.
Practical Tips
- ✓ Use a personal computer with internet, a webcam, a microphone, and a recent web browser if you’re visiting from home.
- ✓ Test your camera and microphone before the visit window so you’re not fixing settings while the clock is running.
- ✓ Give yourself a few extra minutes to log in and get set up, especially if you’re trying an on-demand visit.
- ✓ Confirm whether you’re starting an on-demand visit or joining a scheduled appointment so you’re not waiting at the wrong time.
Note: Video visits are limited to approved visitors. And because visits are handled by appointment in NCDAC’s process, be ready to call or email the prison to schedule if an appointment is required for the type of visit you’re trying to set up.
Before scheduling or starting an on-demand session, check the current per-minute rate and any device requirements in the Getting Out Visits app or on NCDAC's visitation page. The app emphasizes no upfront costs and per-minute billing, but exact rates can change over time.
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