How to Get Phone Calls From Century CI: ConnectNetwork AdvancePay Basics
Getting phone calls from someone at Century CI is straightforward once you know the setup. Here's the one requirement you need and what to expect when calls come through.
To receive calls from someone at Century CI, you'll need an AdvancePay prepaid phone account through GTL's ConnectNetwork. Without this account linked to your phone number, their calls won't go through - even if they're allowed to call out.
Good news: there's a free option built in. GTL/ConnectNetwork gives every incarcerated individual one free call up to 5 minutes each week. It's automatically applied to their first call of the week, and you'll hear a message before accepting that lets you know there's no charge.
Beyond the free call, timing matters. Calls from Century CI can last up to 30 minutes, and there's a 30-minute waiting period between completed calls. If you miss a call or get disconnected, that waiting period still applies - so try to be ready when you're expecting them to call.
Quick rules to remember: Each incarcerated individual gets one free call up to 5 minutes per week, calls can run up to 30 minutes, and there’s a 30-minute wait between completed calls.
Running into problems? ConnectNetwork/GTL has live support available 24/7 at 866-732-9098. Call them for account access issues, call problems, or any service questions.
- ✓ The phone number you’re trying to receive calls on
- ✓ The email address tied to your ConnectNetwork account (if you have one)
- ✓ A quick description of what’s happening (can’t accept calls, call drops, error message, etc.)
- ✓ A pen and paper to write down any case/reference number or next steps
Note: This brief covers the basics for receiving calls (AdvancePay requirement, free weekly call, and call-length limits). For sign-up steps, payment methods, fees, or account-management details, confirm the current instructions directly with ConnectNetwork/GTL or by calling support.
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