How to Schedule Your First Video Visit at Charles B. Webster Detention Center
Scheduling your first video visit at Charles B. Webster Detention Center is straightforward: register with the video vendor, wait for approval, then book an available time and check in early.
Charles B. Webster Detention Center (Richmond County Sheriff's Office) offers two-way, real-time video visitation so you can talk with your loved one face-to-face. One thing to know upfront: you can't just show up. Every visit must be scheduled and approved ahead of time.
Video visitation runs through InmateSales. Start by creating an account at InmateSales.com. If you need help registering, you can try calling InmateSales customer service at 1-877-998-5678 - but confirm that number from official materials first, since sources sometimes list different numbers.
Heads up: Different sources show different customer-service phone numbers for InmateSales. Double-check the official InmateSales site or facility materials before calling.
After you register, the Visitor Center can take up to 72 business hours to approve or deny your request. You won't be able to schedule a visit until you're approved, so factor that wait into your plans - especially if you're hoping to visit soon.
Once approved, you can schedule a visit starting the day before your preferred date and up to one week in advance. Video visits are available Monday through Friday in two windows: 9:00 am–11:30 am and 12:30 pm–4:00 pm. Note that mid-day gap - if you're working around a schedule, make sure you don't accidentally pick a time that falls between sessions.
- ✓ Schedule no earlier than the day before the visit and no later than one week out.
- ✓ Choose a Monday–Friday time between 9:00 am–11:30 am or 12:30 pm–4:00 pm.
- ✓ Avoid picking a time during the break between the morning and afternoon sessions.
Check in 15 minutes before your scheduled visit. Bring an accepted photo ID - the facility accepts a picture ID, a valid Georgia (or other state) driver's license, a valid passport, or a valid military ID.
Tip: Before your first visit, log into your account and test your camera, microphone, and speakers. If InmateSales provides device tests or setup steps, follow those instructions.
- Check whether you’re approved - if you just registered, you may still be waiting for the Visitor Center’s decision.
- Give it up to 72 business hours - approvals/denials can take that long, and you generally can’t schedule until approval is in place.
- Contact InmateSales customer service - if you can’t register, log in, or schedule once you believe you should be able to.
- Follow up with the Visitor Center if needed - if the timeline has passed and you still don’t have an approval/denial result, the hold-up may be on the facility side rather than the vendor.
Reminder: If you need to call for help, verify the correct InmateSales phone number first - published sources conflict. And keep the 72-business-hour approval window in mind. Many "delays" are just the normal review period.
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