How to send messages, photos, and packages
Staying in touch with someone at Charles Egeler Reception/Guidance means using vendor-run services—phone calls, video visits (on-site or remote), tablet messaging, and electronic mail. ViaPath / GTL handles telephone service and visit scheduling here. The published phone rate is $0.0735 per minute (effective October 1, 2023). Run into billing or technical problems? GTL support is available at (855) 466-2832 or visitorsupport@gtl.net. To book an in-person or video visit, register through the Michigan DOC visitation scheduling portal. You won't be able to schedule anything until your visiting application is approved. For electronic messaging, services typically run through vendors like JPay—create an account, buy stamps or a subscription, and know that messages are scanned before delivery.
Search for a loved one and send messages and photos in minutes.
ViaPath (GTL) lists calls at $0.0735 per minute, effective October 1, 2023. Depending on the vendor’s terms, additional taxes or fees (and international termination rates) may apply.
Register on the Michigan DOC visitation scheduling site operated by ViaPath (GTL) and request approval as a visitor. You can’t schedule in-person or video visits until your visiting application is approved in the vendor portal.
Yes—electronic messaging is typically handled through vendors like JPay. You’ll need a JPay account and stamps or a subscription, and messages are screened and scanned before they’re released to the person in custody.
Planning a visit to Charles Egeler (MDOC)? Two things will shape your day: how long your visit can last, and what happens if you show up late.
Planning a visit to Charles Egeler Reception/Guidance? The headcount rules are simple — once you know the exception for infants and toddlers.
Getting approved to visit Charles Egeler Reception/Guidance Center starts with the prisoner adding you to their visitor list, then you submitting the right MDOC form. Here's the process, step by step, so you don't waste weeks on a preventable mistake.
