Chelan County Jail, WA
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Guides for This Facility

How to Contact an Inmate at Facility
If you need to reach someone at Chelan County Jail in Washington, there are two documented options: video visitation through the Getting Out app and voicemail through GettingOut.
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How to Send Money to Facility
Sending money typically means funding an incarcerated person's trust account, which they use for approved purchases and services. At this facility, deposits go through a specific vendor, and voicemail requires its own separate account setup and phone number.
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How to Schedule an In-Person Visit at Chelan County Jail (and Why Timing Matters)
In-person visits at Chelan County Jail happen twice a week: Wednesdays from 8:00 p.m. to 9:00 p.m. and Saturdays from 2:00 p.m. to 3:00 p.m. Each person in custody gets just one in-person visit per week—and the jail counts Wednesday and Saturday as a single "week." So picking the right day and booking at the right time really does matter.
Read GuideAt a Glance
Visitation
- Wednesday in-person visits must be scheduled the same day between 10:00 and 11:00 a.m.
- Saturday visitation appointments must be scheduled on the Friday before the visit between 10:00 and 11:00 a.m.
- The jail lobby has two free computer monitors for video visits but requires completing on-site registration to use them.
Communication
- Video visits are available through the GettingOut app daily from 8:00 a.m. to 11:00 p.m.
- To leave voicemail you must set up a GettingOut account, deposit funds, then call 1-866-516-0115.
- Appointments are first-come, first-served, cannot be made in person, and the appointment phone number is (509) 667-6539.
Sending Money
- Chelan County Jail’s deposit processing is provided by TouchPay Holdings, LLC d/b/a GTL Financial Services.
- To leave a voicemail you must set up a GettingOut account, deposit funds, then call 1-866-516-0115.
- Do not mail cash or personal checks; use a cashier’s check or money order when sending funds by mail.
Based on official sources and community feedback. Learn how we verify
Topic Overviews
Visitation
Visiting at Chelan County Jail takes a little planning because the booking windows are narrow. For in-person visits on Wednesdays, you must schedule that same day between 10:00 and 11:00 a.m. Saturday visits need to be booked the Friday before, also between 10:00 and 11:00 a.m. If you'd prefer a video option, the jail lobby has two free computer monitors available. You'll need to complete the jail's on-site registration process before you can schedule or use them. Be aware that video visits are monitored. Showing nudity on camera will cost you your visitation privileges, and repeat incidents may also affect the incarcerated person's video access. In Washington, you must be approved and placed on the person's Approved Visitor List before any visits are allowed.
Read full guideCommunication
Chelan County Jail handles video visits through GettingOut. You'll schedule sessions directly in the GettingOut app, and visits are available daily from 8:00 a.m. to 11:00 p.m. Before using any remote services, you'll need to create and verify a GettingOut account. Appointments are first-come, first-served, and you can't schedule them in person. For appointment questions, call (509) 667-6539. You can also leave a paid voicemail by setting up a GettingOut account, depositing funds, then following the vendor instructions and calling 1-866-516-0115. Keep in mind that video sessions and vendor communications are recorded and monitored, and conduct rules apply. Showing nudity will revoke your visitor privileges, and repeated violations may affect the incarcerated person's video access.
Read full guideSending Money
Chelan County Jail processes inmate deposits through TouchPay Holdings, LLC (doing business as GTL Financial Services). Depending on what the jail currently accepts, you may be able to add funds through an online portal or app, by phone, at a lobby kiosk, through retail cash locations, or by mailing a cashier's check or money order. Funds in an inmate's account typically go toward commissary purchases, phone calls, and covering fees or other obligations. If you plan to send funds by mail, don't send cash or personal checks. Stick with a cashier's check or money order, and include any requested notes about the intended sub-account (such as "commissary") when supported.
Read full guideCommon Questions
Showing 6 of 9When can I schedule an in-person visit at Chelan County Jail?
Wednesday visits must be scheduled the same day between 10:00 and 11:00 a.m. Saturday visits must be scheduled on the Friday before, during the 10:00 to 11:00 a.m. booking window.
VisitationAre there free video visit stations in the Chelan County Jail lobby?
Yes. The jail lobby has two free computer monitors for video visits. You'll need to complete the on-site registration process before you can schedule and use them.
VisitationWhat conduct can get me banned from video visits at Chelan County Jail?
Showing nudity during a video visit can cause you to lose visitation privileges. Repeat incidents may also affect the incarcerated person’s access to video visits.
VisitationHow do I schedule a video visit with someone at Chelan County Jail?
Start by creating a GettingOut account, then schedule the visit through the GettingOut app. Video visits are available daily from 8:00 a.m. to 11:00 p.m., and slots are first-come, first-served. You can't schedule in person. Call (509) 667-6539 for appointment information.
CommunicationCan I leave a voicemail for an inmate at Chelan County Jail?
Yes. Set up a GettingOut account, deposit funds into your account, then follow the vendor instructions and call 1-866-516-0115 to leave a paid voicemail.
CommunicationAre video visits monitored and are there conduct rules I should know about?
Yes. Video sessions and vendor communications are recorded and monitored. Showing nudity during a video visit will revoke your visitation privileges, and repeated violations can affect the incarcerated person’s access to video visits.
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Did You Know?
At Chelan County Jail in Washington, you can schedule video visits daily from 8:00 a.m. to 11:00 p.m. using the Getting Out app.
This guide is compiled from official facility documentation and community feedback. Learn how we verify