How to Contact an Inmate at Cherokee County Adult Detention Center (SC)

Personal mail for inmates goes through a central processing facility run by JailATM, not directly to the jail. At that processing center, staff opens and scans your mail, then delivers it electronically to the inmate. The original physical mail is discarded within 60 days of receipt. Don't send anything you can't afford to lose in its original form.

For face-to-face contact, the facility offers video visitation two ways: remote visits from your computer or phone, and on-site visits at the Visitation Center. Remote visits can be scheduled the same day (up to one hour before the start time) or up to three weeks in advance. Each inmate can have up to three remote visits per day, each 15 minutes long. The cost is $6.00 per visit for standard visitors or $7.00 for approved confidential visitors. On-site video visits work differently: you must schedule at least one day ahead, visits run up to 30 minutes, and only two visitors can share a terminal. Inmates are allowed one on-site visit per day on their assigned visitation day.

2

• ✓ Address all personal inmate mail to the JailATM Cherokee address (not to the jail where the inmate is housed).
• ✓ Expect your personal mail to be opened and scanned at the processing center, then delivered electronically to the inmate.
• ✓ Do not mail anything that must remain in original form, since scanned originals are discarded within 60 days of receipt.

• ✓ For legal or privileged mail, send it directly to the facility (not the processing center) and clearly mark the envelope “Legal Mail.”
• ✓ Expect legal mail to be opened by facility staff in front of the inmate.
• ✓ Do not mail cash, money orders, cashier’s checks, or government checks to the JailATM processing center.
• ✓ Mail money orders, cashier’s checks, and government checks to Inmate Records at 498 Chattin Drive, Canton, GA 30115 so the funds can be credited to the inmate’s account.

• ✓ Use remote video visitation if you need to visit from home (computer or mobile device).
• ✓ Schedule remote visits the same day (up to one hour before the start time) or up to three weeks in advance.
• ✓ Plan around the limits for remote visits: three remote visits per inmate per day, 15 minutes each.
• ✓ Budget for remote visit fees: $6.00 per visit for standard visitors, $7.00 per visit for approved confidential visitors.
• ✓ Schedule on-site video visitation at the Visitation Center one day in advance.
• ✓ Plan for on-site limits: visits are up to 30 minutes, with no more than two visitors per terminal.
• ✓ Remember the daily on-site cap: one on-site visit per day on the inmate’s assigned visitation day.
• ✓ If a scheduled visit is canceled because the inmate cannot attend (court, medical, work, etc.), watch your email for a replacement code sent to the primary visitor.

1. Confirm the correct personal-mail address: Ask for the exact JailATM Cherokee mailing address you should use for personal inmate mail.
2. Ask what gets scanned and what does not: Verify whether any types of personal mail are excluded from scanning and electronic delivery.
3. Double-check the timeline for originals: Confirm that original physical mail is discarded within 60 days of receipt.
4. Verify legal-mail instructions: Confirm the facility mailing address for legal mail, and that it must be marked “Legal Mail” and opened in front of the inmate.
5. Verify money-by-mail instructions: Confirm that money orders, cashier’s checks, and government checks must be mailed to Inmate Records at 498 Chattin Drive, Canton, GA 30115, and confirm what deposit details they require to credit the inmate’s account.

1. Confirm remote scheduling windows: Verify you can schedule remote visits the same day up to one hour before the start time, or up to three weeks ahead.
2. Confirm remote limits and length: Make sure the inmate is still limited to three remote visits per day, 15 minutes each.
3. Confirm current fees: Verify the cost per remote visit ($6.00 standard, $7.00 for approved confidential visitors).
4. Confirm on-site scheduling rules: Check that on-site visits must be scheduled one day in advance.
5. Confirm on-site limits: Verify the 30-minute limit, no more than two visitors per terminal, and one on-site visit per day on the inmate’s assigned visitation day.
6. Ask how cancellations are handled: If the inmate cannot attend, confirm that the visit is canceled and a replacement code is emailed to the primary visitor, and ask how long codes usually take to arrive.