How to Send Personal Mail to Someone at Cherokee County Jail (JailATM processing)
Personal mail to inmates no longer goes directly to the jail. Instead, it's routed through JailATM's processing center, where staff open, scan, and deliver it electronically.
Starting December 18, 2023, personal mail for the Cherokee County Sheriff's Office goes through JailATM's central processing system. You send letters to a processing facility (not the jail), where staff open the envelope and scan the contents. This change helps prevent drugs and contraband from entering the facility.
Once JailATM receives your letter, they scan it and email it to the inmate at the jail. Physical originals are discarded within 60 days of receipt. The scanning and delivery service is free for both the public and the Sheriff's Office.
Where to Send
- ✓ JAILATM.com - Cherokee Sheriff’s Office
- ✓ Inmate Name / Inmate Number
- ✓ 925B Peachtree St. NE, Box 2062
- ✓ Atlanta, GA 30309
Before sealing your envelope, check the processing center's limits. Pages can't be larger than 8.5" x 11", and you can't send more than 100 pages per envelope. If you have more than 100 pages, split them into separate envelopes to avoid rejection.
- Mail your personal letter to the JailATM processing address - Personal inmate mail is routed to a central processing facility (not directly to the jail).
- JailATM opens and scans the contents - The mail is opened and scanned at the processing center.
- The scan is delivered electronically to the jail - The scanned mail is sent electronically (emailed) to the inmate at the jail facility.
- Plan for the physical original to be destroyed - After scanning, originals are discarded within 60 days of receipt, so keep any originals you may need before you send them.
Note: There is no cost to the public or the Sheriff’s Office for JailATM to scan and electronically deliver inmate mail.
Allowed and Restricted Formats
- ✓ Written pages
- ✓ Typed pages
- ✓ Photos (do not send Polaroids)
- ✓ Drawings
- ✓ Greeting cards
Stick to standard letter size. Pages must be 8.5" x 11" or smaller, with a maximum of 100 pages per envelope. If you're including multiple letters, drawings, or photo pages, count everything together to stay under the limit.
- ✓ Do not send anything with glitter, glue, tape, 3D elements, or electronic components (lights, music, animation).
- ✓ Do not send original photos. Send copies instead, since the originals will be discarded.
- ✓ Do not send photos of nude or partially clothed persons, or anything depicting or relating to sexually explicit activity, gang activity, illegal activity, violence, or drug or alcohol use.
- ✓ Do not send magazines, books, packages, or publications of any kind to the processing center.
Don't send legal or privileged mail to the JailATM processing center. Also, never send money there (cash, money orders, government checks, or personal checks). Those items need to go directly to the facility.
Funds mailing address: Mail money orders, cashier’s checks, or government checks to Inmate Records at 498 Chattin Drive, Canton, GA 30115. Monies sent this way are credited to the inmate’s funds account.
Legal or privileged mail goes directly to the facility, not the processing center. Mark the envelope clearly as "Legal Mail" so staff handle it as legal correspondence. It will be opened in front of the inmate when it arrives. Address legal mail to: Cherokee Sheriff's Office - LEGAL MAIL, Inmate Name / Inmate ID Number, 498 Chattin Drive, Canton, GA 30115.
If someone has already been released, they can request digital copies of their scanned mail from JailATM. The request needs to include their full name, the facility name, their inmate ID number, and an email address. After verification, JailATM sends an email with a download link for the postal scans.
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