What Happens If Your Video Visit Gets Canceled at Cherokee County Jail, and What You Can Do

Here's the key thing to understand: the time slots shown on iWebVisit.com represent general availability, not a guarantee your person can actually reach the kiosk at that exact moment. The system doesn't account for court appearances, medical trips, work assignments, or classes. When one of those conflicts pops up, the visit gets canceled even though the slot looked open when you booked it.

• ✓ Court or other required appointments that pull the inmate out during the scheduled time (iWebVisit availability does not reflect this)
• ✓ Medical visits or health-related appointments (iWebVisit availability does not reflect this)
• ✓ Work assignments or classes that overlap the visit time (iWebVisit availability does not reflect this)
• ✓ Lockdowns
• ✓ Release or transfer
• ✓ Scheduling conflicts tied to the inmate’s current housing or status, even if the time appeared available online

Cherokee County's policy states that if a remote visit is canceled due to scheduling conflicts, a lockdown, or the inmate's release or transfer, you may receive a credit voucher. If the inmate cannot or will not attend a scheduled visit, the visit will be canceled and a replacement code will be emailed to the primary visitor. For voucher details and how the credit works in your specific situation, contact iWebVisit Support.

1. Check iWebVisit for the next available time - Remote visits can be scheduled the same day up to one hour before the start time, or booked up to three weeks in advance. Keep in mind the listed times show general availability and do not reflect court, medical visits, work, classes, or other commitments.

1. Reschedule a remote visit with the limits and cost in mind - Each inmate is allowed three remote visits per day, and each remote visit is 15 minutes long. The cost is $6.00 per visit for standard visitors and $7.00 per visit for approved confidential visitors.

1. Consider on-site video visitation if you can get to the Visitation Center - On-site video visitation is available at no cost. These visits must be scheduled one day in advance, are limited to 30 minutes, and no more than two visitors are permitted at each terminal.

1. Contact iWebVisit Support if you need a credit or a new code - If your visit was canceled due to scheduling conflicts, lockdown, or release/transfer, a credit voucher may be issued, and iWebVisit Support is the place to ask about it. If an inmate cannot or will not attend a scheduled visit, the visit is canceled and a replacement code is emailed to the primary visitor, so support can also help if you are missing that email or need help using the replacement code.

If cancellations keep happening, start looking for patterns. Remember that iWebVisit.com shows general availability but doesn't account for court, medical visits, work, classes, or other conflicts. Visit availability also depends on the inmate's current housing and status. Changes on their side can make certain time slots unreliable week after week.

• ✓ Try a different day or time to avoid recurring conflicts, remembering each inmate is allowed three remote visits per day and each remote visit is 15 minutes
• ✓ Switch to on-site video visitation when you can, since it is no cost and follows a different setup (scheduled one day in advance)
• ✓ Plan around daily limits by picking the most important visit windows first, so you do not burn one of the three remote visits on a time that often conflicts

For voucher questions, contact iWebVisit Support directly. The facility's policy doesn't spell out detailed redemption steps or include support contact info, so you'll need to rely on iWebVisit's resources for specifics on your credit and how to apply it.