Setting Up Phone Service at Chester County Prison: Complete GTL AdvancePay Guide

Calls from Chester County Prison go through GTL (GlobalTel Link) using a prepaid AdvancePay account. Once you've set up and funded your account, you can start accepting calls. One thing to know upfront: calls are capped at 10-minute intervals. When time runs out, the call cuts off - you'll need to reconnect if there's enough balance left.

To receive calls, you'll need a GTL AdvancePay prepaid account. You can set one up online or call GTL's automated system at 1-866-230-7761 to create the account and add funds with a credit card. When a call comes through, you'll hear an automated message first - it announces your current balance and walks you through prompts to connect. Don't hang up when you hear the recording; that's how every call starts.

Chester County uses

AdvancePay accounts go inactive after 180 consecutive days without use - and inactive accounts can be forfeited (unless a different period applies by law or contract). Any activity during that window resets the clock. Need a refund? Call customer service at 877-650-4249.

Tips

• ✓ Set up your GTL AdvancePay prepaid account early (online or through the automated system at 1-866-230-7761) so you’re ready when calls start.
• ✓ Remember calls are limited to 10-minute intervals, so keep enough balance for multiple reconnects.
• ✓ When a call comes in, listen for the automated balance announcement and follow the prompts to connect.
• ✓ Coordinate PANs with your loved one: they can have a maximum of 7 Personal Allowed Numbers (PANs) at a time.
• ✓ Plan for the monthly reset - on the first of each month the inmate must re-establish their PANs, or your number may stop going through.
• ✓ Use the account occasionally so it doesn’t sit inactive for 180 consecutive days; any use resets the inactivity clock.
• ✓ If calls aren’t starting yet, ask your loved one whether they’ve paid the required booking fee - once that fee is paid, they’re permitted to establish an inmate phone account.