How to send messages, photos, and packages
Chester County Prison uses third-party vendors for phone calls, video visits, and messaging. You'll typically need to create an account with the approved vendor, complete identity verification, and wait for facility approval before scheduling or using services. Vendor systems and communications may be monitored, and setup, payment, and refund processes vary by provider. ConnectNetwork / ViaPath / AdvancePay accounts go inactive after 180 consecutive days without activity—and funds may be forfeited. To request a refund for unused funds, contact the vendor's customer service directly. One more thing: Telmate had a data breach in August 2020, so secure your credentials and check your account activity regularly.
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Chester County Prison has two different mailing addresses—one for regular letters and another for legal mail and publications. Using the correct address, along with the inmate's full name and permanent ID number, keeps your mail from getting delayed or sent back.
Chester County Prison has two mailing addresses—one for regular mail, another for legal mail and publications. Use the right one, include the inmate's full name and permanent ID number, and follow the rules below to avoid having your mail rejected or returned.
ConnectNetwork / ViaPath / AdvancePay accounts go inactive after 180 consecutive days without activity, and funds may be forfeited. To recover unused funds, contact the vendor's customer service using the support details they provide.
The vendor handles refunds, not the jail. For unused AdvancePay funds, contact the vendor's customer service phone number listed for refunds. Timelines vary by provider.
Yes. Telmate experienced a data breach in August 2020 that exposed personal information of thousands of users. Protect yourself by securing your vendor login and routinely checking your account activity.
Send regular (non-legal) mail to the Chester County Prison P.O. Box, and write the inmate’s full first and last name and permanent ID number on the envelope. If the full name or permanent ID is missing, the mail may be rejected.
Send legal mail and publications to the prison’s physical street address, including the inmate’s full name and permanent ID number. Don’t use the P.O. Box for legal mail or publications.
Nude photographs are prohibited. At intake, inmates may receive up to 10 non-nude photographs and up to 10 letters and/or cards, and all incoming mail is opened and inspected for contraband; sending contraband can result in criminal charges.
Visiting someone at Chester County Prison goes smoothly when you know what to expect. The most common reasons people get delayed or turned away? Bringing prohibited items past the lobby or wearing clothes that don't meet the dress code.
Visits get denied for simple reasons—usually because you're not on the approved list or you don't meet a specific program's rules. Here's how to make sure you're cleared to visit at Chester County, plus what to know about Detention vs. Shelter.
Professional visits at Chester County Prison follow a set daily schedule, though normal jail operations can cause delays. The sections below cover arrival planning, ID requirements, and dress-code rules that could derail your visit before it starts.
