Setting Up Phone Calls from Chilton County Jail: A Step‑by‑Step Guide
Setting up phone calls from Chilton County Jail comes down to one thing: creating your Securus account with the correct facility code so you can accept calls and add funds without delays.
Phone calls from Chilton County Jail go through Securus. Calls can be collect, prepaid, or charged to a credit card - your job is making sure you can accept whichever type your loved one uses and that your account is funded and ready when they dial out.
Note: Calls from Chilton County Jail are subject to monitoring and/or recording.
Your loved one will get a PIN number they need to place calls. Keep that PIN handy - it's often the first thing you'll need if you're troubleshooting a problem later.
To accept calls or add money for phone service, you'll need a Securus account. Call 1-800-844-6591 and follow the prompts to set one up.
Facility code: When Securus asks for the facility code for Chilton County Jail, use 5500.
Keep your loved one's jail-issued PIN handy while setting things up. Inmates at Chilton County Jail need that PIN to place calls, and having it ready helps if Securus needs to confirm you're setting up service for the right person.
Securus handles all phone billing for Chilton County Jail - collect, prepaid, and credit card calls. To make sure calls connect consistently, fund whichever option fits your situation through your Securus account.
- ✓ Call Securus at 1-800-844-6591
- ✓ Give the Chilton County Jail facility code: 5500
- ✓ Confirm the funds were applied to the correct account and write down any confirmation/transaction details you’re given
Not sure what calls cost? Added funds but calls still won't connect? Call Securus at 1-800-844-6591 and ask them to review your account setup and payment status.
For most call problems - calls not going through, billing questions, account setup issues - contact Securus directly at 800-844-6591. They're the contracted phone provider for Chilton County Jail, so they can see what's happening on the service side.
- ✓ Chilton County Jail: 205-755-1053
- ✓ Chilton County Sheriff’s Office (Main): 205-755-4698
- ✓ After Hours (Dispatch) (24 hours): 205-755-1120
- ✓ Sheriff’s Office hours: Monday–Friday, 8:00am–4:00pm
Tip: When you report a phone problem, have the inmate’s PIN number written down and be ready to share any error details you’re seeing.
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