Understanding Phone Calls from Chilton County Jail: How Securus Calls Work, Setting Up an Account, and the Three‑Way Rule

All phone calls from Chilton County Jail go through Securus. When your loved one calls, it'll come through as a collect call, a pre-paid call, or a credit card call. Not receiving calls yet? The fix is usually setting up (or funding) the right type of Securus account for your phone number.

1. Call Securus to start your setup - Use 1-800-844-6591 to set up an account so you can accept calls.
2. Enter the Chilton County Jail facility code - When prompted, use facility code 5500 to make sure your account is tied to the right jail.
3. Authorize your number and choose how you’ll pay - Follow the prompts to get your phone number approved for calls and to add funds or arrange payment.
4. Save your confirmation details - Write down any confirmation numbers and keep receipts so you can reference them if there’s a billing or connection problem later.

If calls suddenly stop coming through, the jail may have blocked the number. Chilton County Jail can block phone numbers for harassing calls, misuse of the phone system (including three-way calling), discussion of criminal activity, or other security concerns. If your number gets blocked, focus on fixing the underlying issue first - repeated workarounds usually make things worse.

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• ✓ Call Securus support at 1-800-844-6591 if you’re having trouble receiving calls or managing the account.
• ✓ Double-check that you’re using Chilton County Jail facility code 5500 during setup.
• ✓ Keep any payment receipts and confirmation details from your account setup in case you need to troubleshoot later.

Since all Chilton County Jail phone calls run through Securus - whether collect, pre-paid, or credit card - most billing and connection issues are handled on the Securus side. Having trouble setting up service, funding your account, or getting calls to connect? Start with Securus support rather than the jail.