How to set up an approved CIDNET account for video visits and phone calls at Chippewa County Jail
Chippewa County Jail uses CIDNET for video visits and inmate phone calls. Getting your CIDNET account approved is the first step before you can schedule either one.
Chippewa County Jail runs both inmate phone calls and video visits through CIDNET. Before you can schedule anything, you'll need an approved account. Pay attention to that word - approved. Creating an account is just the first step. Approval is what actually unlocks scheduling for calls and video visitation.
Plan ahead for video visits. Chippewa County Jail requires video visitations to be scheduled at least 24 hours in advance. Even if you see an open slot for today, the system won't let you book it. Build in that extra day whenever possible.
- ✓ Monday–Sunday: 8:00 am–11:00 am
- ✓ Monday–Sunday: 12:00 pm–4:00 pm
- ✓ Monday–Sunday: 6:00 pm–9:00 pm
Traveling from far away and the regular schedule doesn't work? You can request a special visit. These are handled case-by-case and need prior approval from jail management. Special visits may happen at different times and can run longer than standard visits. To request one, call jail management at 715-738-2964.
Checklist Prepare
- ✓ The person’s full name (so you can match your account to the correct inmate communication options)
- ✓ An email address you can access (for account messages and updates)
- ✓ A government-issued photo ID (commonly requested during approval/verification)
- ✓ A way to pay if you plan to fund services connected to calls or visits (follow CIDNET’s prompts)
The most common snag is simple: your account exists, but it isn't approved yet. That keeps scheduling locked. If you can't book calls or a video visit, check your CIDNET account status and look for any notifications in your profile. Chippewa County Jail also points people to CIDNET's FAQs for troubleshooting approval and setup issues.
Reminder: At Chippewa County Jail, you need an approved CIDNET account before you can schedule video visits or phone calls - double-check your approval status in CIDNET (and use CIDNET’s FAQs if you get stuck).
- Check the 24-hour window - if you’re trying to book a video visit less than 24 hours out, pick a later time and try again.
- Confirm your CIDNET account is approved - Chippewa County Jail requires approval before you can schedule phone calls or visits.
- Retry within the posted video-visit hours - schedule during the available Monday–Sunday windows (morning, afternoon, or evening).
Still can't get scheduled? If you're dealing with a long-distance travel situation, call jail management at 715-738-2964. Ask about a special visit request and what approval you'll need.
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