How to Send Money to Facility
If your loved one's facility is switching service providers, you'll need to set up the right account and handle any leftover balance from the old provider.
Create your Securus account before the facility transition happens. Waiting until after can cause delays when you try to add funds or manage services.
Have unused ViaPath funds? You can request a refund through ViaPath's website help page. Keep your account details handy so you can match the balance to the right profile when submitting.
Steps to Follow
- ✓ Create a Securus account before your loved one’s facility transition.
- ✓ If you have an unused ViaPath balance, request a refund through ViaPath’s website help page.
Check with the facility to confirm you need a Securus account for your specific location and timeline. Ask if there are any facility-specific steps required before you can add funds or manage services after the switch.
Before requesting a ViaPath refund, check the eligibility details and exact steps on ViaPath's help page. If the facility plays any role in handling balances during the changeover, ask who to contact if your balance doesn't show up or your refund hits a snag.
Note: This information is based on two confirmed details: Securus account setup before transition and ViaPath balance refunds via ViaPath's help site. When you call, ask: Is Securus required at this location? What date does the transition affect your loved one? And who handles questions about remaining ViaPath balances or refunds?
Find an Inmate at Chowchilla State Prison, CA
Search for a loved one and send messages and photos in minutes.
