How to switch from ViaPath to Securus for CDCR communication services

CDCR is switching offender communication services from ViaPath to Securus. For families, this means the company handling calls, messages, and video visits is changing. The platform you use to manage those services will change too.

Create your Securus account before your loved one's facility transitions. CDCR's guidance is clear: you need a Securus account set up prior to the changeover. Doing this early saves you stress later. If you wait until after your facility has already switched, you risk a gap in communication while you scramble to get set up. I'd treat this as a "do it once and be done" task. Then you can focus on staying in touch.

Set up your account through Securus using their official sign-up process. Keep CDCR's transition guidance handy while you register so you're ready to go as soon as your loved one's facility makes the switch.

Have money sitting in your ViaPath balance? You're not stuck with it. CDCR says you can request a refund for unused ViaPath funds through ViaPath's website (check their help page).

Rollout timing varies by facility, so don't rely on word of mouth. CDCR directs families to the CDCR Family Resources tablets rollout page for the transition schedule and FAQs. That page is your best source for checking when your loved one's facility is scheduled to move from ViaPath to Securus, plus what CDCR wants families to know as it happens.

Quick Checklist

• ✓ Create your Securus account before your loved one’s facility transitions.
• ✓ Check the CDCR Family Resources tablets rollout page for the rollout schedule and FAQs.
• ✓ If you have an unused ViaPath balance, use ViaPath’s help page to request a refund.