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Who to contact at Valley State Prison (Chowchilla) and what to ask about the Securus rollout

• 2 min read • cdcr.ca.gov
Who to contact at Valley State Prison (Chowchilla) and what to ask about the Securus rollout

For questions about Valley State Prison (Chowchilla) - including what’s changing with tablets and services during the Securus rollout - call the main line at (559) 665-6100.

Who to contact at Valley State Prison (Chowchilla) and what to ask about the Securus rollout

Top Questions

  • ✓ Has Valley State Prison confirmed its transition date to Securus, or is it still tentative?
  • ✓ During the rollout, should I expect intermittent outages that could affect tablet services?
  • ✓ How will the tablet exchange work at VSP - when will ViaPath tablets be turned in, and when will people receive the new Securus tablets?

Ask which platform you should use right now for your loved one at VSP - and which one you'll need after the transition. Once an institution switches over, CDCR requires families to use Securus instead of ViaPath for all tablet-based services.

Got money in a ViaPath balance? Ask about the refund process so you don't leave funds behind. According to CDCR, families can request refunds for unused ViaPath balances through the ViaPath call center. Balances held by incarcerated people get refunded to their trust accounts automatically.

  1. Use AdvanceConnect to fund video calling - In the Securus app, select AdvanceConnect to set up and add funds for prepaid video calls.
  2. Register for Video Connect - Complete the Video Connect registration.
  3. Enable video calls in the app - Select “Permitir videollamadas” so videocalls can be received.

Contact ViaPath directly when you need money back from an unused family balance. Families can request refunds through the ViaPath call center. Incarcerated people's balances are refunded to their trust accounts automatically.

Contact Securus when you're setting up tablet-based services after VSP transitions, or if you need help with video calling. For video visits, Securus directs families to add funds through AdvanceConnect and register for Video Connect by selecting

Note: Once Valley State Prison completes its transition, tablet-based services move from ViaPath to Securus. You'll need to use Securus for your loved one at VSP going forward.

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