How to Contact an Inmate at Facility

CDCR is switching inmate communication services from ViaPath to Securus. The "right" place to set up your account depends on where your loved one's facility is in the rollout. Confirm the current approved provider before you add money or create an account.

CDCR says this change should lower costs for phone calls and e-messages. That's the goal, not a guarantee of what you'll pay today. Actual pricing depends on when the transition goes live at your loved one's facility.

Steps to Follow

• ✓ Confirm whether CVSP is currently using ViaPath or Securus for inmate communications
• ✓ Make sure you are setting up your account with the provider currently approved for your loved one’s facility
• ✓ Verify you are using your loved one’s correct identifying information (the provider will require this to connect your account to the right person)
• ✓ Follow CDCR and facility instructions for which communication channels are available through the current provider (for example, calls and e-messages)
• ✓ If you already have an existing account with one provider, do not assume it automatically carries over during a transition. Check your account access and settings before you try to contact your loved one

• ✓ Watch for posted updates about pricing and timing. CDCR says the transition is expected to lower costs for calls and e-messages, so confirm when any lower rates actually take effect for your loved one’s facility and account

First, verify which communications vendor is active for your loved one's facility. CDCR is moving from ViaPath to Securus, but the practical question is: which provider is live at CVSP right now, and when does the switch happen for your loved one's housing location?

Next, confirm what "lower costs" actually covers. CDCR's statement specifically mentions phone calls and e-messages as expected to cost less after the transition. If you use other services, or if you're seeing fees that don't match what you expected, check the current provider's posted rates and any facility or CDCR notices for accurate, up-to-date details.

1. Check for current notices for CVSP: Look for the latest CDCR or facility communications updates so you know whether ViaPath or Securus is the active provider.
2. Call the facility to confirm the provider: Ask which vendor is currently used for calls and e-messages, and whether any transition date affects your loved one right now.
3. Verify setup and rates with the active vendor: Once you know the provider, use that vendor’s official account setup and pricing information for calls and e-messages.
4. Save your records: Keep confirmations, receipts, and any transition announcements you relied on. It helps if you need to resolve a billing or access issue later.