What to Know Before CVSP Switches from ViaPath to Securus
If your loved one is at Chuckawalla Valley State Prison (CVSP), here's the big news: CDCR is switching from ViaPath to Securus, and anything you've purchased through ViaPath won't transfer when CVSP makes the change. Here's how it works and what you can do now to avoid surprises.
CDCR is swapping tablet and telecom vendors across the state. California awarded a new contract to Securus Technologies, with ViaPath staying on through an interim agreement to keep services running during the transition. What this means for you: there's a handoff period where ViaPath keeps working, then Securus takes over once CVSP officially switches.
The switch happens one institution at a time - not all at once. While CVSP is still on ViaPath, everything works the same as it does now. Once CVSP transitions, incarcerated people will turn in their ViaPath tablets and receive new Securus tablets. After that, you'll use Securus for video calls and e-messaging.
Here's what catches people off guard: paid content doesn't transfer. Photos, e-messages, and media purchased through ViaPath won't move to the new Securus tablets. If you've bought content in ViaPath that you want to keep, plan ahead now. Once the tablet exchange happens, that content is gone.
CDCR posts a facility rollout schedule - that's the best place to check CVSP's status. Two things to keep in mind: transition dates are tentative and can shift, and CDCR warns there will be intermittent outages at each institution during its switch. If services act up around the transition window, that's likely why.
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- ✓ Keep using ViaPath for CVSP until CDCR shows CVSP has officially transitioned.
- ✓ Plan for a tablet exchange at CVSP: your loved one will turn in the ViaPath tablet and receive a Securus tablet.
- ✓ Assume ViaPath purchases won’t follow them: photos, e-messages, and media bought through ViaPath cannot be moved to the new tablets.
- ✓ Decide what you want to do with any ViaPath-paid content or unused balance before the switch, since it won’t transfer.
- ✓ Be ready to use Securus after CVSP transitions; you’ll need a Securus account for video calls and e-messaging once those services are available through Securus.
Reminder: Don’t switch platforms early - keep using ViaPath until CVSP officially transitions. Also expect the rollout date to be tentative and watch for intermittent outages during the changeover.
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