Penmate Inmate Support Guides
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How to Set Up and Use Securus Video Visits — and Where to Add Money for Churchill County Inmates

Visiting someone in jail is hard enough without hunting down the right steps. Here's how to use Churchill County's Securus video visitation system—and where to add money to an inmate's account in person.

• 2 min read • churchillcountynv.gov
How to Set Up and Use Securus Video Visits — and Where to Add Money for Churchill County Inmates

Churchill County uses Securus for remote video visitation, so you can connect from home instead of traveling to the facility. Securus Video Connect is web-based - it works on any computer or tablet with internet access, and there's also a Securus app. You schedule your session online, then join at the appointed time. The county notes these at-home video visits come with a minimal fee.

  1. Create your Securus account - Go to securustech.net and set up an account so you can use Churchill County’s video visitation service.
  2. Find the person you want to visit - Once you’re logged in, look up the inmate in Securus so you can connect your account to the right facility and person.
  3. Schedule your video visit - Pick an available time and follow the prompts to book the session.
  4. Join at your scheduled time - Sign in a few minutes early so you’re ready when the visit starts.

If you need to add money to an inmate’s account in person, Churchill County has a kiosk located in the Sheriff’s Office foyer for deposits.

Churchill County describes Securus video visits as available

How to Set Up and Use Securus Video Visits — and Where to Add Money for Churchill County Inmates

Tips for Success

  • ✓ Set up your Securus account ahead of time at securustech.net so you’re not troubleshooting at the last minute.
  • ✓ Use a stable internet connection and a device that can handle video (computer or tablet works well).
  • ✓ Log in early and make sure you can access your Securus account before the scheduled start time.
  • ✓ Have a payment method ready, since Churchill County notes video visits come with a minimal fee.
  • ✓ If you hit technical problems (audio/video, login, scheduling), use Securus support resources for help.

Need to add money in person? Head to the kiosk in the Churchill County Sheriff's Office foyer. For video-visit issues - account setup, scheduling problems, or trouble connecting - contact Securus support directly. They run the platform, so they're usually the fastest path to a fix.

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