How mail and Oklahoma's digital mail system work for inmates at Clara Waters
Sending a letter to someone at Clara Waters? Here's the key thing: most routine mail doesn't go directly to the facility. Instead, it's routed through a contracted vendor, scanned, and delivered electronically to your loved one.
Clara Waters uses a contracted vendor to scan and process incoming mail electronically. The reason? Reducing contraband. For you, this means your letter becomes a digital item - scanned and delivered electronically - rather than paper mail going straight to the housing unit.
Since mail gets scanned by a vendor, you'll send it to the vendor's mailing address - not directly to Clara Waters. These addresses can change, so don't trust what you find on forums or third-party sites. Verify the current vendor mailing address through ODOC's official information before sending anything.
Note: Vendor mailing addresses can change. Check ODOC’s current guidance before you mail letters, photos, or other routine correspondence.
What if your loved one can't access a personal tablet or kiosk due to their housing designation or level status? Their mail won't vanish. They should have access to a community tablet, or their scanned mail gets printed and delivered at no cost. ODOC's process ensures they still receive the content even with restricted access.
Practical Sending Tips
- ✓ Write clearly and keep the letter easy to scan (dark ink, readable handwriting, plain white paper)
- ✓ Keep the envelope simple and uncluttered so it processes smoothly
- ✓ Avoid adding extra “decorations” that can complicate processing (like bulky add-ons or unusual materials)
- ✓ Put your return address on the outside of the envelope so the mail can be routed back if there’s a problem
- ✓ If you’re unsure whether something counts as “routine mail” or is treated differently, verify before you send it
Rules about content and enclosures are detailed, and they're enforced when mail gets processed. Planning to send anything beyond a basic letter? Check ODOC's current mail regulations and facility guidance for prohibited items first. Otherwise, you risk wasting time - or having your letter rejected before it reaches your loved one.
Mail you receive will be clearly marked: Outgoing inmate mail must include the inmate's sentenced/legal name, ODOC number, and the facility's full address in the return address area. The back of each envelope will have a stamped statement identifying the sender as an ODOC inmate, with directions to offender lookup information or the facility contact number.
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